Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very noisy room given”

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Posted 1 year ago

“Nice and simple”

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Posted 1 year ago

“I was unable to apply 5% discount codes despite them saying they were available for use.”

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Posted 1 year ago

“I was unable to book a room using my usual credit card, with no reason given by the website. Fortunately I had a second card that I could try and the booking went straight through.”

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Posted 1 year ago

“As my first visit is in a few weeks, Cannot rate it yet. Booking was easy and a good experience.”

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Posted 1 year ago

“Always clean,friendly easy to book and good value for money”

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Posted 1 year ago

“I struggle with numbers and dates. I accidentally booked Monday night instead of Sunday night. I've been charged £10 extra changing fees and no refund because Sunday night is much cheaper. Quite disappointed and don't know what to do. I suffer with clinical anxiety and its upset me. Sorry”

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Posted 1 year ago

“Booking process very smooth”

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Posted 1 year ago

“The city of bath was lovely it’s just a shame the hotel wasn’t. The room was not clean, the shower was useless and the tea and coffee facilities were poor quality. We ending up buying our own coffee and mugs as these were also not clean. Gluten free bread should be an available option very disappointed that it is not. Coffee and juice provided should be fresh not out of the machine. I will definitely not be recommending Travelodge to anyone. On the plus side your staff are lovely it’s just a shame everything else lets it down. Also do not agree with the £10 early check in especially when the room was ready, you do not get this anywhere else.”

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Posted 1 year ago

“During the booking after taken money they changed date check in and out very disappointing and still waiting for my refund which they haven't done”

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Posted 1 year ago

“Booking was very straightforward”

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Posted 1 year ago

“Web site is very easy to use and offers alternative locations as well.”

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Posted 1 year ago

“Booked online using debit card details. All went well until checkout page. Kept asking whether to save address. Would not allow me to proceed to payment page. No explanation given. Asked advice from central booking. Told to clear browser history. This didn't help. Didn't see why I should pay extra to book through telephone reservations. Tried once more on the off-chance using PayPal. Finally worked. But spent a good two hours to book accommodation.”

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Posted 1 year ago

“very disappointed in our room. no extractor working in the bathroom, hardly any room to swing a cat, bathroom kept flooding, and no floor mat, breakfast was good tho, as we're the staff”

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Posted 1 year ago

“My last stay only rated 1 star and I'm hoping the next will be better. I'm disappointed that I couldn't add any notes when I booked to avoid a repeat of the issues I had during my previous stay.”

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Posted 1 year ago

“very easy to book”

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Posted 1 year ago

“Very easy booking service online”

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Posted 1 year ago

“Easy to book online,needed accessible room for wheelchair and wasn’t a problem booking it”

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Posted 1 year ago

“Clean , tidy , close to everything you need in Scarborough, nice staff , nice food and drink”

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Posted 1 year ago

“Found it very easy to book and include dog in the booking”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews