Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stay at Richmond travel lodge was great the staff especially Shaun was very helpful made my stay pleasant”

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Posted 1 year ago

“Easy to move around the website and book very quickly.”

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Posted 1 year ago

“This was the first time I had stayed with Travelodge and was presently surprised how nice my single room was, it was spacious and had a view of the sea. I had a great night sleepThe staff were friendly and knowledgeable. I would definitely stay again.”

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Posted 1 year ago

“I tried several times to book the room with no success. It went OK until I reached payment then nothing . My daughter in law tried for me but the same thing happened. You must have lost a great deal of customers. This is not a review of my stay just the booking procedure. I have stayed at the strand several times, I like the hotel.”

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Posted 1 year ago

“I tried to book a contingent room but it appears to have defaulted to saver rate which is not what I requested”

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Posted 1 year ago

“Upon arrival the night staff was awesome, promt and very helpful. Great start. We arrived very late after a 8 hour drive and was desperate for a nice hot bath n bed. The bathroom and bedroom were filthy, did not want to get a bath, previous guest pubic hair in the bath, mouldy shower curtains, soap scum on the side of the bath, awful dirty taps and shower. Sink had to be cleaned before I could bring myself to brush my teeth. Mirror was half wiped. Bathroom bin caked in dust/dirt. The bathroom floor was the cleanest part. The bedroom was caked in dust, skirting boards, head board, windowsill also has previous spill on it, also the flooring has not had a good hoover in a long time.”

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Posted 1 year ago

“Always easy to book online. Plus value for money.”

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Posted 1 year ago

“Parking + tooth brush service not available”

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Posted 1 year ago

“I paid and reserved 2 rooms 1 double and 1 triple room for 5 people for 2 nights including breakfast and wifi connections at the Birmingham Travelodge As am hoping to arrive tomorrow when I rechecked my booking they confirm 1 double room for 2 people and the invoice amount confirmed is just less than 50% of amount they charged me What an expensive experience even before arriving”

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Posted 1 year ago

“Extremely poor cancellation. Due to circumstances out of my control I was forced to cancel several days before but was told I could not have any form of refund at all. Over £200 wasted on two nights I couldn’t use.”

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Posted 1 year ago

“It served its purpose”

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Posted 1 year ago

“Will visit Travel lodge at Great Dunmow tomorrow in the late evening”

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Posted 1 year ago

“Very disappointed, room dated,carpet dirty,stains all over ,no soap in bathroom no hair dryer or spoons to use to make tea or coffee,not been cleaned properly as tissue and bits on bathroom floor.used Travelodge a lot always been happy but not this time”

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Posted 1 year ago

“All good so far!”

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Posted 1 year ago

“Booking page was easy. I like easy!”

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Posted 1 year ago

“Very easy to use the booking system.”

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Posted 1 year ago

“Helpful website, plenty of information and descriptions.”

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Posted 1 year ago

“The booking was smooth, however when it gets to the payment page it become difficult for me to make payment because I was overseas, I had phone a friend in UK to make the reservation and payment on my behalf. I suppose Travelodge being an international brand should accept payments from anywhere. Tried calling the hotel from abroad also couldn't get through”

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Posted 1 year ago

“The site was easy to navigate to find a hotel close to where we needed to stay We are able to take along our dogs which is important to us”

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Posted 1 year ago

“Very basic, no phone to reception, car parking is not good when the weather is bad, no hair dryer and breakfast menu could be changed so that if you just wanted toast and jam, you could buy just that.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews