Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to book on line, but the prices changed.”

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Posted 1 year ago

“Very good. Provides all the necessities and beds are comfortable!”

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Posted 1 year ago

“website was very transparent with parking and nearby parking, rates are very good.”

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Posted 1 year ago

“Hotel itself was fine , clean and comfortable and the staff helping , the booking system however was a complete farse !!!”

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Posted 1 year ago

“Very straight forward and easy to book”

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Posted 1 year ago

“Quock and easy booking no nonsense xx”

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Posted 1 year ago

“Very easy to book Travelodge from the website, which clearly shows everything you need to know about the Hotel and what extras there may be.”

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Posted 1 year ago

“Friendly staff clean always”

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Posted 1 year ago

“Very easy to book, no problems encountero”

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Posted 1 year ago

“With Travelodge you know what you're getting. Clean rooms, comfy beds and good value for money”

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Posted 1 year ago

“Lovely helpful staff”

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Posted 1 year ago

“Very unclean inside and out side a mess would never stop again”

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Posted 1 year ago

“Ease of navigation, fast confirmation.”

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Posted 1 year ago

“Booking was so easy, helpful website. Looking forward to our stay in Falkirk visiting special attractions.”

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Posted 1 year ago

“My stay at Richmond travel lodge was great the staff especially Shaun was very helpful made my stay pleasant”

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Posted 1 year ago

“Easy to move around the website and book very quickly.”

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Posted 1 year ago

“This was the first time I had stayed with Travelodge and was presently surprised how nice my single room was, it was spacious and had a view of the sea. I had a great night sleepThe staff were friendly and knowledgeable. I would definitely stay again.”

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Posted 1 year ago

“I tried several times to book the room with no success. It went OK until I reached payment then nothing . My daughter in law tried for me but the same thing happened. You must have lost a great deal of customers. This is not a review of my stay just the booking procedure. I have stayed at the strand several times, I like the hotel.”

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Posted 1 year ago

“I tried to book a contingent room but it appears to have defaulted to saver rate which is not what I requested”

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Posted 1 year ago

“Upon arrival the night staff was awesome, promt and very helpful. Great start. We arrived very late after a 8 hour drive and was desperate for a nice hot bath n bed. The bathroom and bedroom were filthy, did not want to get a bath, previous guest pubic hair in the bath, mouldy shower curtains, soap scum on the side of the bath, awful dirty taps and shower. Sink had to be cleaned before I could bring myself to brush my teeth. Mirror was half wiped. Bathroom bin caked in dust/dirt. The bathroom floor was the cleanest part. The bedroom was caked in dust, skirting boards, head board, windowsill also has previous spill on it, also the flooring has not had a good hoover in a long time.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews