Traveloka Reviews

Name: Traveloka
Rating: 3.67

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 1st October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a fantastic experience with Traveloka. The app was incredibly user-friendly, making it easy to find and book flights and accommodations. Customer service was prompt and helpful, addressing my queries quickly and efficiently. With a wide range of options and competitive prices, Traveloka made my travel planning smooth and enjoyable. Highly recommended for a seamless booking experience.”

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Posted 2 months ago

“Traveloka is always my first choice when planning a trip. The app is very user friendly, allowing me to book flight tickets, hotels and transportation quickly and easily. I also love the notification feature that helps remind me of flight schdules. With various attractive promos.”

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Posted 2 months ago

“My experience using Traveloka alwas been satisfying until now. They provide a wide range of transportation and accomodation options at competitive prices, often accompanied by attractive promos. Everytime I use Traveloka, I feel safe because the process is transparent and seamless. I highly recommend it to the people who wants to travel especially Southeast Asia countries.”

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Posted 2 months ago

“Traveloka has always been my first choice for planningna trip whenever I want to go. There are a lot of variety of accomodation options in this app. What I liked the most is the promo feature that really helps me to get the best deals. Highly recommended for anyone who travel like me !”

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Posted 2 months ago

“I am very satisfied with my experience using Traveloka. They offer a very wide range of accomodation options, and I always find a hotel that suits my needs. In addition, the check-in process at the hotel always runs smoothly without any problems. Traveloka also often provides interesting promos that really help save my travel costs. I suggest you guys if you want a good and cheap ticket flight to use Traveloka.”

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Posted 2 months ago

“Traveloka provides an unforgettable travel experience. I can easily find interesting destinations that i have never visited before, thanks to recommendations from Traveloka. Everytime I travel, I always rely on Traveloka to get the best price and quality service. Highly recommended!”

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Posted 2 months ago

“Traveloka has helped me find many great travel experiences. They always offer options that fit my budget, their customer service is very responsive when I need help. Traveloka is the best solution for all my travel needs.”

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Posted 2 months ago

“I always rely on Traveloka for business trips and vacations. Traveloka provides a variety of accomodation options at competitive prices, and there are often attractive promos. I also really appreciate the travel insurance feature that makes me feel safer. Highly recommended for anyone who travels a lot!”

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Posted 2 months ago

“Traveloka has become my mainstay whenever i plan a trip. I always find the best deals, both for airfare and hotls, which are often cheaper than other platforms. The booking process is very fast and efficient, and I also feel safe with the various payment options offered. I highly recommend Traveloka to anyone who wants to plan a vacation easily and affordably.”

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Posted 2 months ago

“Booking flight ticket as Traveloka is Very pratical. I like the wide selection of airlines. However the refund and rechedule feature are not clear and sometimes take a long time to process”

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Posted 2 months ago

“I recently had the opportunity to book a flight from Jakarta, Indonesia to Narita, Japan, and i found the process to be this easy and so comfortable. The app offer the most affordable prices from all travel company. I also got a good response from the Customer Service when i ask about how to apply a visa. They explained to me in a good manner and so hospitable. I am definitely will use Traveloka again in the future.”

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Posted 3 months ago

“Traveloka offers convenience in booking airplane ticket. The process is quick and easy, but payment often has problem. I also wish the customer service feature cloud be more respondsive”

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Posted 3 months ago

“The traveloka app is very user friendly and makes it easy to find tickets. Yet the app connection is often slow during peak hours. In addition, information about flight schedule changes is not always timely”

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Posted 3 months ago

“traveloka makes it easy to puchase airplane tickets with a variety of price option. at some point, i feel that the payment verification process could be faster. Also travel insurance information is less detailed in the app”

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Posted 3 months ago

“Traveloka's ticket booking process is fast and efficient. Ilove the filter feature that makes searching easy. Unfortunately the app is sometimes slow during peak hours and the refund information clear enough”

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Posted 3 months ago

“Using Traveloka to buy flight tickets is quite easy with many airlines to choose from. However, I have experienced problems when payments failed several times. The schedule change notification feature is helpful, but the baggage policy information needs to be clarified.”

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Posted 3 months ago

“Sebelum ni memang selalu tempah traveloka.. Kali ni ade emergency nak mintak tukar tarikh dah 2 hari tak settle.Reply lambat..bad servis..mintak surat itu ini.. Memang menyusahkan tak boleh toleransi langsung.sampai mintak surat doktor semua la..call hotel, hotel cakap Just msg agent mintak tukar tarikh,msg traveloka cakap lain pulak.. Memang kecewa.. Sampai sekarang tak settle..”

Helpful Report

Posted 3 months ago

“Traveloka offers convenience in booking airplane tickets. The process is quick and easy, but payment often has problems. I also wish the customer service feature could be more responsive.”

Helpful Report

Posted 3 months ago

“The Traveloka app is very user friendly and makes it easy to find flight tickets. However, the app connection is often slow during peak hours. In addition, information about flight schedule changes is not always timely.”

Helpful Report

Posted 3 months ago

“Traveloka's ticket booking process is fast and efficient. I love the filter feature that makes searching easy. Unfortunately,the app is sometimes slow during peak hours amd the refund information is not clear enough.”

Helpful Report

Posted 3 months ago

Traveloka is rated 3.7 based on 394 reviews