Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveloka has been a game-changer for my recent trip from Jakarta to Bali. The app is incredibly user-friendly, making flight bookings and hotel reservations a breeze. I especially appreciated the seamless integration of various travel services, which saved me both time and effort. Overall, Traveloka provided a smooth and enjoyable travel experience, making it a top choice for my future adventures.”

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Posted 8 months ago

“The first time I heard about Traveloka was when I saw the advertisement from the online website, and at that moment I was planning to do a trip because it's been so long since I had a time together with my family. The payment was succesful and there was no problem. But, to be honest the airlines was bad. Egen though the airlines was bad, but it has nothing to do with Traveloka. I wish all the best for Traveloka in the future!”

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Posted 8 months ago

“When I'm about to use Traveloka. I've heard a few bad things about this app based on many user's experiencees a couple times. It was actually made me think twice about using Traveloka at first, to be honest. Then, I felt challenged to downlpad the app and experience for myself. As it turns out, my experience was good! When I booked a flight from Perth to Tokyo, I was so surprised about how Traveloka really helps me when I surf the app. So, I booked a floght and there was no problem in paying. Besides, the price was so affordable that I directly booked two of them right away, first to Tokyo, and then back to Perth. I thought my budget could only afford one ticket and a hotel room for a few days, but I was wrong. Shout out to Traveloka and keep improving to satisfy the customers!”

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Posted 8 months ago

“It was an honorable moment to use Traveloka as my main travel app on the internet. Travelona helps me finding a cheap flight tickets and hotels, from Japan to Indonesia, to Australia and to New Zealand. I am glad that I used this app from the very beginning so I just stick with this app ever since. However, I have a suggestion to Traveloka that maybe helps improves a little bit. Traveloka should recheck about membership because in some moment I can't use them. But, it is okay, I am not very mad about it.”

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Posted 8 months ago

“I have been using Traveloka since 2022 after the Covid-19 pandemic to travel to Asian countries. My itinerary places feel complete and easily accessible because Traveloka offers the cheapest air tickets with a good quality of airlines. I have used Garuda Indonesia, Fly Emirates, Malaysian Airlines, HK express, etc. Traveloka's customer service is also reliable and answers all of my questions easily and quickly. Good to know Traveloka because you made my tourism activity become a joyful trip!”

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Posted 8 months ago

“As a Latina, going to Southeast Asian countries has been my dream since I was a kid. And luckily I had the opportunity to go to Singapore, Thailand, Malaysia, and Indonesia a couple of weeks ago. I had my best tourism vacation thanks to Traveloka. Traveloka become my main tools whenever I try to go to Southeast Asian countries. When I booked a flights in Traveloka, they really make sure that I'm well awared about flights, hotels, etc and that's show how good Traveloka's customer service are.”

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Posted 8 months ago

“A month ago, I booked a flight from Melbourne to Hong Kong using the Traveloka app. It was good to see a travel app that can give you a cheap and affordable price along with the best hotels. I also booked a hotel in Hong Kong using Traveloka and I have no regrets about using this platform. The details about flight and hotel room was very clear and there was no false information in it. I want to use Traveloka again next month from Melbourne to Bali and the prize is amazingly cheap. Loved it!”

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Posted 8 months ago

“I recently started using Traveloka on my husband's recommendation, and I am here to tell you that Traveloka has been very good lately. Like the time when I flew from Madrid, Spain to Bangkok, Thailand. They really listen to customer's problem and really work fast and efficiently to keep up the good work whether it is in the app or in the service. Both areas have certainly improved. I haven't had any problems using this app and I would recommend Traveloka to anyone who loves to travel especially in South East Asian countries, such as Indonesia, Malaysia, Vietnam, Thailand, etc.”

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Posted 8 months ago

“Traveloka made my recent trip from Auckland, NZ to Bali, Indonesia incredibly smooth and joyful. From booking flight ticket to finding the right hotel with an affordable price, eveything was handled seamlessly through simple app. The real-time updates and easy navigation took away all the stress, allowing me to focus on enjoying my vacation. I couldn't have asked for a better travel companion than Traveloka.”

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Posted 8 months ago

“What a magnificient app! So far using Traveloka has made my life easier. For instance when I was in Australia and went to Ho Chi Minh City, Vietnam 3 days ago. I got a full service from Traveloka and they really treat me like a queen. Their customer service is fast respond and so hospitable. I declared that Traveloka would be my number one travel app. Please keep up the good work and don't forget to growing, Traveloka!”

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Posted 8 months ago

“Using Traveloka to travel might be the best decision I've ever done. How can't you like this app that offers a lot of discounts, and a variety of several cheap flights? I also joined Traveloka membership that allows me to get a lot of discounts from flight,hotels,etc. So far, I've been using Traveloka for the last 3 years and hopefully to do so in the next future. Good bargaining.”

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Posted 8 months ago

“I got a recommendation to use Traveloma from my sister, overall my experience using this travel app has been positive. I really like the way Traveloka's customer service is so quick to respond and willing to take their time to give me explanation about my flight. They also give me discount 30% because I used this platform for the first time. But, they only accept with credit card, which I dont have. But, I still appreciate that gesture from Traveloka.”

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Posted 8 months ago

“I just bought my first flight with Traveloka and I have to say it ws the best experience ! I had a flight from Perth to Sydney because I was moving in my job and Traveloka really hellped me find the cheapest ticket ever. I didn't know that there was a travel app that really focused on the lowest price. In overall, I feel satisfied using Traveloka, there was no error payment and the customer service was so fast response. Easy 5 stars from me.”

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Posted 8 months ago

“Traveloka always has great deals, and I love how easy it is to compare prices accros different airlines and hotels. My only travel app is and will be Traveloka because i am very used to this super magnificent application.”

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Posted 8 months ago

“I had a fantastic experience with Traveloka. The app was incredibly user-friendly, making it easy to find and book flights and accommodations. Customer service was prompt and helpful, addressing my queries quickly and efficiently. With a wide range of options and competitive prices, Traveloka made my travel planning smooth and enjoyable. Highly recommended for a seamless booking experience.”

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Posted 8 months ago

“Traveloka is always my first choice when planning a trip. The app is very user friendly, allowing me to book flight tickets, hotels and transportation quickly and easily. I also love the notification feature that helps remind me of flight schdules. With various attractive promos.”

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Posted 8 months ago

“My experience using Traveloka alwas been satisfying until now. They provide a wide range of transportation and accomodation options at competitive prices, often accompanied by attractive promos. Everytime I use Traveloka, I feel safe because the process is transparent and seamless. I highly recommend it to the people who wants to travel especially Southeast Asia countries.”

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Posted 8 months ago

“Traveloka has always been my first choice for planningna trip whenever I want to go. There are a lot of variety of accomodation options in this app. What I liked the most is the promo feature that really helps me to get the best deals. Highly recommended for anyone who travel like me !”

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Posted 8 months ago

“I am very satisfied with my experience using Traveloka. They offer a very wide range of accomodation options, and I always find a hotel that suits my needs. In addition, the check-in process at the hotel always runs smoothly without any problems. Traveloka also often provides interesting promos that really help save my travel costs. I suggest you guys if you want a good and cheap ticket flight to use Traveloka.”

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Posted 8 months ago

“Traveloka provides an unforgettable travel experience. I can easily find interesting destinations that i have never visited before, thanks to recommendations from Traveloka. Everytime I travel, I always rely on Traveloka to get the best price and quality service. Highly recommended!”

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Posted 8 months ago

Traveloka is rated 3.5 based on 413 reviews