Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently booked a flight from Istanbul, Turkey to Cairo, Egypt through Traveloka, and I couldn’t be happier with the experience. The flight was incredibly affordable, which was a pleasant surprise given the quality of service. EgyptAir, the airline I flew with, exceeded my expectations with their outstanding hospitality and comfort. From the friendly staff to the smooth journey, everything was top-notch. I highly recommend Traveloka for their excellent deals and seamless booking process. If you’re planning a trip, give them a try—you won’t be disappointed!”

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Posted 7 months ago

“I recently booked a flight from Jakarta to Padang using Traveloka, and the experience was exceptional. The app’s user-friendly design made booking a quick and easy process. I appreciated the accurate flight information and timely updates. Traveloka ensured a smooth and hassle-free journey, making it my go-to choice for future travel.”

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Posted 7 months ago

“Traveloka has been my go-to app for booking trips for a few years now, including my recent journey frim Seoul to Bangkok. The app works well and offers a variety of choices for flights and hotels which impressed me. Traveloka never disappoint me, for sure. They often offers a discount promo that really helps me to save my money. Thanks to Traveloka I finally went to my hometown and spare a time with my beloved family.”

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Posted 7 months ago

“A week ago I flew from Indonesia to India after two weeks vacation in Bali, Indonesia. Bali is the most popular destinations among Indians. I booked a flight from Bali to India using Traveloka. I get it now why did Traveloka become the most popular travel appin Southeast Asia, especially in Indonesia. Because it offers the most affordable ticket pricing among the other travel agents. It also provide a lot of hotels in Bali started fron 3 stars to the luxury hotels. I also booked a hotel in Traveloka, it was OK but the picture in the app was outdated. I suggest Traveloka to update the hotels picture in the app.”

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Posted 7 months ago

“I recently used Traveloka for my trip from Jakarta to Japan, and it was a stellar experience. The app made booking flights and accommodations incredibly simple, with a user-friendly interface and efficient process. Real-time updates and reliable customer service added to the smoothness of the journey. Traveloka turned what could have been a stressful trip into a seamless adventure.”

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Posted 7 months ago

“I recently booked a flight using Traveloka for the first time from Jakarta to Melbourne, and the entire process from payment to check in exceeded my expectations. The booking interface was intuitive, and I appreciated Traveloka about the details_from baggage allowance to in-flight services-were clearly outlined. There were no hidden fees or unexpected charges at checkout, which made the experience stress-fee. The transparency and ease of use really stood out to me. I'll definitely be using Traveloka again for my future travels, because next week I'll go to New Zealand soon.”

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Posted 7 months ago

“I just returned from a trip from Manila to Japan, and using Traveloka made the entire experience exceptional. The app was incredibly intuitive, allowing me to book flights with ease and manage my travel plans effortlessly. The detailed updates and reliable support throughout my trip ensured a smooth journey. Traveloka truly made my post-holiday return as pleasant as the vacation itself.”

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Posted 7 months ago

“I recently booked a flight from Bangkok to Kuala Lumpur using Traveloka, and it was a fantastic experience. The app's interface was easy to navigate, allowing me to compare flights and choose the best option effortlessly. I was impressed by the seamless booking process and timely updates throughout my journey. Traveloka made my trip smooth and enjoyable from start to finish.”

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Posted 7 months ago

“I used Traveloka for a flight from Seoul to Bali, and the experience was outstanding. The app’s streamlined interface made booking a flight quick and straightforward, and I appreciated the detailed information and real-time updates. The entire process was smooth, and customer support was prompt and helpful. Traveloka made my long-haul journey hassle-free and enjoyable.”

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Posted 7 months ago

“I recently used Traveloka for a trip from Surabaya to Yogyakarta, and it exceeded my expectations. The app’s intuitive design and efficient booking process made organizing my travel effortless. I was particularly impressed with the real-time updates and excellent customer service. Traveloka truly made my journey smooth and stress-free, earning my highest recommendation.”

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Posted 7 months ago

“Traveloka has been a game-changer for my recent trip from Jakarta to Bali. The app is incredibly user-friendly, making flight bookings and hotel reservations a breeze. I especially appreciated the seamless integration of various travel services, which saved me both time and effort. Overall, Traveloka provided a smooth and enjoyable travel experience, making it a top choice for my future adventures.”

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Posted 7 months ago

“The first time I heard about Traveloka was when I saw the advertisement from the online website, and at that moment I was planning to do a trip because it's been so long since I had a time together with my family. The payment was succesful and there was no problem. But, to be honest the airlines was bad. Egen though the airlines was bad, but it has nothing to do with Traveloka. I wish all the best for Traveloka in the future!”

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Posted 8 months ago

“When I'm about to use Traveloka. I've heard a few bad things about this app based on many user's experiencees a couple times. It was actually made me think twice about using Traveloka at first, to be honest. Then, I felt challenged to downlpad the app and experience for myself. As it turns out, my experience was good! When I booked a flight from Perth to Tokyo, I was so surprised about how Traveloka really helps me when I surf the app. So, I booked a floght and there was no problem in paying. Besides, the price was so affordable that I directly booked two of them right away, first to Tokyo, and then back to Perth. I thought my budget could only afford one ticket and a hotel room for a few days, but I was wrong. Shout out to Traveloka and keep improving to satisfy the customers!”

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Posted 8 months ago

“It was an honorable moment to use Traveloka as my main travel app on the internet. Travelona helps me finding a cheap flight tickets and hotels, from Japan to Indonesia, to Australia and to New Zealand. I am glad that I used this app from the very beginning so I just stick with this app ever since. However, I have a suggestion to Traveloka that maybe helps improves a little bit. Traveloka should recheck about membership because in some moment I can't use them. But, it is okay, I am not very mad about it.”

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Posted 8 months ago

“I have been using Traveloka since 2022 after the Covid-19 pandemic to travel to Asian countries. My itinerary places feel complete and easily accessible because Traveloka offers the cheapest air tickets with a good quality of airlines. I have used Garuda Indonesia, Fly Emirates, Malaysian Airlines, HK express, etc. Traveloka's customer service is also reliable and answers all of my questions easily and quickly. Good to know Traveloka because you made my tourism activity become a joyful trip!”

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Posted 8 months ago

“As a Latina, going to Southeast Asian countries has been my dream since I was a kid. And luckily I had the opportunity to go to Singapore, Thailand, Malaysia, and Indonesia a couple of weeks ago. I had my best tourism vacation thanks to Traveloka. Traveloka become my main tools whenever I try to go to Southeast Asian countries. When I booked a flights in Traveloka, they really make sure that I'm well awared about flights, hotels, etc and that's show how good Traveloka's customer service are.”

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Posted 8 months ago

“A month ago, I booked a flight from Melbourne to Hong Kong using the Traveloka app. It was good to see a travel app that can give you a cheap and affordable price along with the best hotels. I also booked a hotel in Hong Kong using Traveloka and I have no regrets about using this platform. The details about flight and hotel room was very clear and there was no false information in it. I want to use Traveloka again next month from Melbourne to Bali and the prize is amazingly cheap. Loved it!”

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Posted 8 months ago

“I recently started using Traveloka on my husband's recommendation, and I am here to tell you that Traveloka has been very good lately. Like the time when I flew from Madrid, Spain to Bangkok, Thailand. They really listen to customer's problem and really work fast and efficiently to keep up the good work whether it is in the app or in the service. Both areas have certainly improved. I haven't had any problems using this app and I would recommend Traveloka to anyone who loves to travel especially in South East Asian countries, such as Indonesia, Malaysia, Vietnam, Thailand, etc.”

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Posted 8 months ago

“Traveloka made my recent trip from Auckland, NZ to Bali, Indonesia incredibly smooth and joyful. From booking flight ticket to finding the right hotel with an affordable price, eveything was handled seamlessly through simple app. The real-time updates and easy navigation took away all the stress, allowing me to focus on enjoying my vacation. I couldn't have asked for a better travel companion than Traveloka.”

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Posted 8 months ago

“What a magnificient app! So far using Traveloka has made my life easier. For instance when I was in Australia and went to Ho Chi Minh City, Vietnam 3 days ago. I got a full service from Traveloka and they really treat me like a queen. Their customer service is fast respond and so hospitable. I declared that Traveloka would be my number one travel app. Please keep up the good work and don't forget to growing, Traveloka!”

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Posted 8 months ago

Traveloka is rated 3.5 based on 413 reviews