Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like using Traveloka as an application for buying plane tickets, looking for hotels, or looking for recommendations for entertainment venues. Apart from that, if you use Traveloka, you don't need to print the ticket because you can just show your cellphone”

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Posted 5 months ago

“I am helped by the best service from traveloka. My flight wherever I go uses traveloka because it is that comfortable to use the application. If there is a problem, traveloka always helps.”

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Posted 5 months ago

“makes it easy for me to order train and plane tickets, there are many interesting promotions on Traveloka and they are beneficial for users”

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Posted 5 months ago

“As long as I use Traveloka, I have had lots of good experiences, from good service to quality and even affordable prices”

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Posted 5 months ago

“My experience with Traveloka is that I like ordering tickets to tourist attractions easily because I use Traveloka made me happy.”

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Posted 5 months ago

“Traveloka made me happy. I like using Traveloka because it makes it easy for me to book accommodation easily and quickly”

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Posted 5 months ago

“I really like the application with complete features and the price is very affordable so you don't need to worry if you want to order tickets and of course you can do it anytime”

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Posted 5 months ago

“Really recommended for those who want to go traveling, you can just use this application with complete features and lots of choices and the ticket prices are also affordable”

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Posted 5 months ago

“Really recommended for those who want to go traveling, you can just use this application with complete features and lots of choices and the ticket prices are also affordable.”

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Posted 5 months ago

“I have used Traveloka several times and always had a pleasant experience. Fast service and sometimes I get cheap prices because of discounts.”

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Posted 5 months ago

“Very easy to use application. Very helpful. Many menu options available. No need to be confused about looking for plane tickets, trains, hotels, tourist tickets. All in one application.”

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Posted 5 months ago

“Traveloka really helped me, interface is simple and makes it easy for me to find accommodation according to my budget and desired location. After find an option, I can immediately see reviews and photos from previous guests, so I can be more confident before booking. The ordering process is fast, and there are many payment methods to choose from. I also like the map feature which helps me find accommodation near tourist attractions. Overall, my experience using this application is very satisfying.”

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Posted 5 months ago

“Couldn't get time changed for airport transfer, after many many attempts. Told me it was confirmed but when I arrived I had to wait an hour and a half, ruined the start of my holiday. Very stressful and all communication was going around in circles. Never again.”

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Posted 5 months ago

“As an active Traveloka user, I am really helped by the features offered. Apart from making it easy to search for and compare prices for plane tickets, hotels and transportation, Traveloka also provides complete information about available facilities, reviews from other users, as well as various attractive promotions. This really helps me in planning a more efficient and economical trip”

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Posted 6 months ago

“My travel experience with Traveloka was extremely satisfying! Their service was very professional and helpful in choosing flights that suited my needs. I was very impressed with the ease of booking tickets, the smooth check-in process, and the comfortable airline options. Thank you Traveloka for the outstanding service!”

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Posted 6 months ago

“The Traveloka application is truly designed with users at heart. The intuitive interface and sophisticated search features allow me to easily search and compare prices for airline tickets, hotels and various other transportation options. In just a few clicks, I was able to find the travel option that best suited my needs and budget.”

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Posted 6 months ago

“Traveloka is not just a ticket booking platform, but also offers various additional features that are very useful, such as best price notifications, price comparison, and user reviews. All of these features make my travel planning process much more efficient.”

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Posted 6 months ago

“Traveloka is a strong application in terms of providing information and ease of use, the information and recommendations provided by Traveloka are very accurate, according to the reality when they make a booking, it also offers a wide choice of flights and hotels, as well as various tourist activities, making it a complete choice for planning journey”

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Posted 6 months ago

“Very useful apps for traveling. It has so many features. The UX feel so smooth. I never had a problem experience with the apps. Also in Traveloka always give me special discounts. Keep it up Traveloka!”

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Posted 6 months ago

“Always happy with the discount promos given by Traveloka. There are many kinds of promos given, starting from hotel discounts to flight tickets. It's really good for saving budget during the trip.”

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Posted 6 months ago

Traveloka is rated 3.5 based on 413 reviews