Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Traveloka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveloka made me happy. I like using Traveloka because it makes it easy for me to book accommodation easily and quickly”

Helpful Report

Posted 2 months ago

“I really like the application with complete features and the price is very affordable so you don't need to worry if you want to order tickets and of course you can do it anytime”

Helpful Report

Posted 2 months ago

“Really recommended for those who want to go traveling, you can just use this application with complete features and lots of choices and the ticket prices are also affordable”

Helpful Report

Posted 2 months ago

“Really recommended for those who want to go traveling, you can just use this application with complete features and lots of choices and the ticket prices are also affordable.”

Helpful Report

Posted 2 months ago

“I have used Traveloka several times and always had a pleasant experience. Fast service and sometimes I get cheap prices because of discounts.”

Helpful Report

Posted 2 months ago

“Very easy to use application. Very helpful. Many menu options available. No need to be confused about looking for plane tickets, trains, hotels, tourist tickets. All in one application.”

Helpful Report

Posted 2 months ago

“Traveloka really helped me, interface is simple and makes it easy for me to find accommodation according to my budget and desired location. After find an option, I can immediately see reviews and photos from previous guests, so I can be more confident before booking. The ordering process is fast, and there are many payment methods to choose from. I also like the map feature which helps me find accommodation near tourist attractions. Overall, my experience using this application is very satisfying.”

Helpful Report

Posted 2 months ago

“Couldn't get time changed for airport transfer, after many many attempts. Told me it was confirmed but when I arrived I had to wait an hour and a half, ruined the start of my holiday. Very stressful and all communication was going around in circles. Never again.”

Helpful Report

Posted 2 months ago

“As an active Traveloka user, I am really helped by the features offered. Apart from making it easy to search for and compare prices for plane tickets, hotels and transportation, Traveloka also provides complete information about available facilities, reviews from other users, as well as various attractive promotions. This really helps me in planning a more efficient and economical trip”

Helpful Report

Posted 3 months ago

“My travel experience with Traveloka was extremely satisfying! Their service was very professional and helpful in choosing flights that suited my needs. I was very impressed with the ease of booking tickets, the smooth check-in process, and the comfortable airline options. Thank you Traveloka for the outstanding service!”

Helpful Report

Posted 3 months ago

“The Traveloka application is truly designed with users at heart. The intuitive interface and sophisticated search features allow me to easily search and compare prices for airline tickets, hotels and various other transportation options. In just a few clicks, I was able to find the travel option that best suited my needs and budget.”

Helpful Report

Posted 3 months ago

“Traveloka is not just a ticket booking platform, but also offers various additional features that are very useful, such as best price notifications, price comparison, and user reviews. All of these features make my travel planning process much more efficient.”

Helpful Report

Posted 3 months ago

“Traveloka is a strong application in terms of providing information and ease of use, the information and recommendations provided by Traveloka are very accurate, according to the reality when they make a booking, it also offers a wide choice of flights and hotels, as well as various tourist activities, making it a complete choice for planning journey”

Helpful Report

Posted 3 months ago

“Very useful apps for traveling. It has so many features. The UX feel so smooth. I never had a problem experience with the apps. Also in Traveloka always give me special discounts. Keep it up Traveloka!”

Helpful Report

Posted 3 months ago

“Always happy with the discount promos given by Traveloka. There are many kinds of promos given, starting from hotel discounts to flight tickets. It's really good for saving budget during the trip.”

Helpful Report

Posted 3 months ago

“The best for all things about traveling. Book a hotel at a fairly low price. There are lots of discounts. Always get many of promos. Good job Traveloka. Keep it up!”

Helpful Report

Posted 3 months ago

“Traveloka is my number one choice when it comes to traveling. Everything can be ordered via Traveloka. Starting from entertainment entrance tickets, ordering plane and train tickets to booking hotels. Never complain about the services. Very good!”

Helpful Report

Posted 3 months ago

“DO NOT BOOK WITH TRAVELOKA!!! The staff are horrible who do not know what they are doing and are unwilling to help its customers. They instead lie about information in order to dismiss the customer quickly and render the customer confused and unable to resolve the issue with time wasted. We will definitely never book with Traveloka ever again! PLEASE BE WARNED!!!”

Helpful Report

Posted 3 months ago

“The Traveloka application is very useful and very beneficial for urgent needs in critical times, plus paylater payments that can pamper us and our families if we want to stay overnight but don't have the budget yet, thank you Traveloka”

Helpful Report

Posted 3 months ago

“It’s a terrible service. I booked a flight ticket with them. Ticket was issued but they said it’s not issued with the airline they asked me to change the ticket or refund. I agreed to change the ticket but it took more the. 3 days they weren’t able to give a a new ticket even though I kept calling but what I got was standard answer from the helpline. I had to take the refund which meant now I have to book a new ticket (not with them again) with much higher price compare to a week ago. Terrible customer service and they won’t care about your complaints or their responsibility at all. They will make you feel frustrated with the whole process then you will end up choose the most easy way for them which is refund to you and don’t care about the rest.”

Helpful Report

Posted 3 months ago

Traveloka is rated 3.6 based on 405 reviews