Traveloka Reviews

Name: Traveloka
Rating: 3.67

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 1st October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My travel experience with Traveloka was extremely satisfying! Their service was very professional and helpful in choosing flights that suited my needs. I was very impressed with the ease of booking tickets, the smooth check-in process, and the comfortable airline options. Thank you Traveloka for the outstanding service!”

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Posted 1 month ago

“The Traveloka application is truly designed with users at heart. The intuitive interface and sophisticated search features allow me to easily search and compare prices for airline tickets, hotels and various other transportation options. In just a few clicks, I was able to find the travel option that best suited my needs and budget.”

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Posted 1 month ago

“Traveloka is not just a ticket booking platform, but also offers various additional features that are very useful, such as best price notifications, price comparison, and user reviews. All of these features make my travel planning process much more efficient.”

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Posted 1 month ago

“Traveloka is a strong application in terms of providing information and ease of use, the information and recommendations provided by Traveloka are very accurate, according to the reality when they make a booking, it also offers a wide choice of flights and hotels, as well as various tourist activities, making it a complete choice for planning journey”

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Posted 1 month ago

“Very useful apps for traveling. It has so many features. The UX feel so smooth. I never had a problem experience with the apps. Also in Traveloka always give me special discounts. Keep it up Traveloka!”

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Posted 1 month ago

“Always happy with the discount promos given by Traveloka. There are many kinds of promos given, starting from hotel discounts to flight tickets. It's really good for saving budget during the trip.”

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Posted 1 month ago

“The best for all things about traveling. Book a hotel at a fairly low price. There are lots of discounts. Always get many of promos. Good job Traveloka. Keep it up!”

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Posted 1 month ago

“Traveloka is my number one choice when it comes to traveling. Everything can be ordered via Traveloka. Starting from entertainment entrance tickets, ordering plane and train tickets to booking hotels. Never complain about the services. Very good!”

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Posted 1 month ago

“DO NOT BOOK WITH TRAVELOKA!!! The staff are horrible who do not know what they are doing and are unwilling to help its customers. They instead lie about information in order to dismiss the customer quickly and render the customer confused and unable to resolve the issue with time wasted. We will definitely never book with Traveloka ever again! PLEASE BE WARNED!!!”

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Posted 1 month ago

“The Traveloka application is very useful and very beneficial for urgent needs in critical times, plus paylater payments that can pamper us and our families if we want to stay overnight but don't have the budget yet, thank you Traveloka”

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Posted 1 month ago

“It’s a terrible service. I booked a flight ticket with them. Ticket was issued but they said it’s not issued with the airline they asked me to change the ticket or refund. I agreed to change the ticket but it took more the. 3 days they weren’t able to give a a new ticket even though I kept calling but what I got was standard answer from the helpline. I had to take the refund which meant now I have to book a new ticket (not with them again) with much higher price compare to a week ago. Terrible customer service and they won’t care about your complaints or their responsibility at all. They will make you feel frustrated with the whole process then you will end up choose the most easy way for them which is refund to you and don’t care about the rest.”

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Posted 1 month ago

“I was very impressed using Traveloka because it helped me find a lot of tourist attractions and also interesting and good lodging places that can be visited with my family.”

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Posted 1 month ago

“great experience, I appreciate the choice of hotels and flights, they were really very helpful in every trip, I will use them again for my next trip”

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Posted 1 month ago

“I have always been using traveloka services until been struck with awful experience due to their hotel booking system error. Booked 3 nights at a particular osaka hotel and when I went to checkin, the hotel couldn't find my booking at all. Insisted they don't have my reservation. Then they checked and found out my hotel booking was in their other branch hotel which is 400m away. After all the research of the hotels done, and you are stuck with hotel that you didn't book. Horrible experience and ended up check in at 11pm.”

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Posted 1 month ago

“Terrible website. Offering flights to make it look cheap but the flight doesn't include baggage”

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Posted 1 month ago

“absolutely terrible. for unexpected medical reasons i wanted to change flights for my partner and i. THE ONLINE INSTRUCTIONS DONT WORK SO I SENT MESSAGES WITH DETAILED INFORMATION AND WAS COMPLETELY IGNORED. there was ample time for them to transfer these flights, but they just made it impossible. their neglect is so palpable and disappointing as to be criminal.”

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Posted 1 month ago

“Traveloka has become my go-to for booking flights. I recently flew Citylink Airlines, a recommendation from Traveloka, and it was a fantastic experience. The airline was comfortable, the staff was friendly and helpful, and the entire process – from booking to boarding – was seamless. Traveloka consistently delivers on their promise of making travel easy and enjoyable.”

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Posted 1 month ago

“SCAM SCAM SCAM! Do not book with Traveloka. They will give you a certain price and once you have entered all your personal details the price will jump THREE TIMES higher. This is not just random: this is everytime no matter which flights you go for! We tired 4 different flights to prove this! It’s a waste of time and energy. STAY AWAY”

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Posted 1 month ago

“Traveloka has always been my go-to for finding airline tickets. I can always find comfortable flight options that fit my budget. I recently flew with Garuda Indonesia, and the experience was very pleasant. The cabin was spacious, the seats were comfortable, and the service was friendly. Thank you, Traveloka!”

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Posted 1 month ago

“I am truly impressed with Traveloka's service. They always recommend comfortable airlines that meet my needs. Their customer service team is also very responsive and helpful. I recently booked a flight with Batik Airlines through Traveloka, and the experience was incredibly smooth, efficient, and enjoyable. The entire process was a breeze, from browsing flight options to completing the booking. The Batik Airlines staff was friendly and professional, making my journey even more pleasant. Traveloka, you're the best!”

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Posted 1 month ago

Traveloka is rated 3.7 based on 394 reviews