Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed using Traveloka because it helped me find a lot of tourist attractions and also interesting and good lodging places that can be visited with my family.”

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Posted 3 months ago

“great experience, I appreciate the choice of hotels and flights, they were really very helpful in every trip, I will use them again for my next trip”

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Posted 3 months ago

“I have always been using traveloka services until been struck with awful experience due to their hotel booking system error. Booked 3 nights at a particular osaka hotel and when I went to checkin, the hotel couldn't find my booking at all. Insisted they don't have my reservation. Then they checked and found out my hotel booking was in their other branch hotel which is 400m away. After all the research of the hotels done, and you are stuck with hotel that you didn't book. Horrible experience and ended up check in at 11pm.”

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Posted 3 months ago

“Terrible website. Offering flights to make it look cheap but the flight doesn't include baggage”

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Posted 3 months ago

“absolutely terrible. for unexpected medical reasons i wanted to change flights for my partner and i. THE ONLINE INSTRUCTIONS DONT WORK SO I SENT MESSAGES WITH DETAILED INFORMATION AND WAS COMPLETELY IGNORED. there was ample time for them to transfer these flights, but they just made it impossible. their neglect is so palpable and disappointing as to be criminal.”

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Posted 3 months ago

“Traveloka has become my go-to for booking flights. I recently flew Citylink Airlines, a recommendation from Traveloka, and it was a fantastic experience. The airline was comfortable, the staff was friendly and helpful, and the entire process – from booking to boarding – was seamless. Traveloka consistently delivers on their promise of making travel easy and enjoyable.”

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Posted 3 months ago

“SCAM SCAM SCAM! Do not book with Traveloka. They will give you a certain price and once you have entered all your personal details the price will jump THREE TIMES higher. This is not just random: this is everytime no matter which flights you go for! We tired 4 different flights to prove this! It’s a waste of time and energy. STAY AWAY”

Traveloka 1 star review on 1st October 2024

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Posted 3 months ago

“Traveloka has always been my go-to for finding airline tickets. I can always find comfortable flight options that fit my budget. I recently flew with Garuda Indonesia, and the experience was very pleasant. The cabin was spacious, the seats were comfortable, and the service was friendly. Thank you, Traveloka!”

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Posted 3 months ago

“I am truly impressed with Traveloka's service. They always recommend comfortable airlines that meet my needs. Their customer service team is also very responsive and helpful. I recently booked a flight with Batik Airlines through Traveloka, and the experience was incredibly smooth, efficient, and enjoyable. The entire process was a breeze, from browsing flight options to completing the booking. The Batik Airlines staff was friendly and professional, making my journey even more pleasant. Traveloka, you're the best!”

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Posted 3 months ago

“Traveloka is always my go-to for booking flights. They have lots of airlines to choose from, all comfortable and safe. The prices are also very good. I highly recommend Traveloka to everyone! and then, I'm really happy with the airlines I can find on Traveloka. I always find one that's comfortable and fits my budget. Booking is easy and fast too. Thanks, Traveloka!”

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Posted 3 months ago

“My travel experience with Traveloka was extremely satisfying! Their service was very professional and helpful in choosing flights that suited my needs. I was very impressed with the ease of booking tickets, the smooth check-in process, and the comfortable airline options. Thank you Traveloka for the outstanding service!”

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Posted 3 months ago

“Alhamdulillah membantu sekali Tokopedia ini. Semua kebutuhan ada dan lengkap”

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Posted 3 months ago

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Posted 3 months ago

“Traveloka is the best platform to book plane tickets! They collaborate with various well-known airlines, so I always have plenty of options. Their service is very professional, and I always receive clear and accurate information about my flights. I highly recommend Traveloka to anyone who wants to have a comfortable and enjoyable flying experience.”

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Posted 3 months ago

“I always use Traveloka to book flight tickets because they offer a wide selection of airlines and competitive prices. I am also very impressed with their friendly and responsive customer service. Even though there are always errors when accessing their website and sometimes there are other technical issues, they are always ready to help me with any questions and problems I face. I am very satisfied with Traveloka's service and will continue to use it in the future. Thank you Traveloka, hopefully there will be more promos for existing users, not just for new users.”

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Posted 3 months ago

“Traveloka is an online platform that is very user-friendly for booking flight tickets. They offer various options of airlines with competitive prices. I am also very impressed with their fast and responsive customer service. They are always ready to assist me with any questions and issues I may have. I highly recommend Traveloka to anyone who wants to have a comfortable and enjoyable flying experience. Thank you Traveloka for your service towards me.”

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Posted 3 months ago

“I think I'm satisfied with this app, and that's enough for me. thank you for helping me in my journey”

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Posted 3 months ago

“I've had an excellent experience with Traveloka! It’s my favorite app for booking flights and hotels because of how easy and seamless the entire process is. They offer a wide range of options, from affordable to luxury, and the prices are always competitive. I also appreciate the transparent information on booking details, which makes everything clear and straightforward. Traveloka is definitely my top choice for travel planning, and I highly recommend it to others!”

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Posted 3 months ago

“Traveloka has been my go-to platform for booking flights and accommodations. The app is incredibly convenient, with a smooth booking process and plenty of choices for both budget and premium travel. I love the frequent discounts and promotions that help me save on trips. Customer service is also responsive and helpful whenever I have any questions or issues. Overall, Traveloka provides a reliable and hassle-free experience for all my travel needs.”

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Posted 3 months ago

“I’ve used Traveloka several times to book flights and hotels, and I’ve always been satisfied with their service. The app is very user-friendly, easy to navigate, and offers great promotions. The payment process is fast and secure, with multiple options that make it convenient. I also appreciate the notification feature that reminds me of flight schedules and hotel check-ins. Traveloka has made my travel planning so much easier. Thank you, Traveloka!”

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Posted 3 months ago

Traveloka is rated 3.6 based on 405 reviews