Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are too many advertisements and promotional pop-ups in the Traveloka app that appear constantly and annoyingly. This makes the experience of searching for tickets or hotels uncomfortable. The app should focus more on user convenience, not making users feel like they are in a night market with promotions popping up everywhere. Reduce the number of adverts and pop-ups to improve user experience.”

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Posted 4 months ago

“Well done, so fast and efficient. Traveloka helps my itinerary trip by providing flight, hotel, and ticket destinations from all around the world. But, sometimes the app crash when I try to enter the payment. Minor improvement about the system.”

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Posted 4 months ago

“I had a problem when try to book a hotel from Traveloka, but the customer service always helped me to solve my problem. Fortunately, after 2 days my problem solved and I am satisfied with the customer service sector in Traveloka. Many thanks to mr. Kevin to solve my problem.”

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Posted 4 months ago

“I finally had a chance to review this company that I've been used in the last 2 flights and hotels. Overall, the process was good, there was no delay or customer service problem in me. But, one thing that makes me wonder was why the notifications in the app so spamming? I had to turn the notification off because of the spam or promos notification. Please keep our privacy transparent.”

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Posted 4 months ago

“Good price for flight price, hotel and a destination ticket. It's definitely worth it to try since Traveloka offers a lot of discount, their customer service was fast respond. Overall, I am recommendating Traveloka for your itinerary travel. When I was in Bali 6 days ago, I booked a ticket to GWK (Garuda Wisnu Kencana) Bali and I was surprised that the price was so affordable. In the locket, we have to pay 150k rupiah. But in Traveloka you could afford it on 120k with a discount. Thanks!”

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Posted 4 months ago

“I recently returned from Vietnam, spent two weeks over there, booked 4 flights and a bunch of hotels through Traveloka while I was there. A lot of them last minute. Didn't have any issues at all so not sure why there is so many negative reviews. The pricing on Traveloka was often quite a bit cheaper than other platforms. Will continue to use and from my experience with this trip and others where I've used Traveloka I really haven't had any problems and have saved a lot of money.”

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Posted 4 months ago

“What a trustworthy company that help me travelled through southeast Asia! Traveloka is a good travel agency app your tourism exploration needs i have been using traveloka since 2021.”

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Posted 4 months ago

“I amazingly surprised by how cheap the price from Traveloka. I travelled from Bali to Jakarta with only 50 dollars which saved my financial. Traveloka's design also satisfy me when I try to enter the app and it was smooth.”

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Posted 4 months ago

“Traveloka often promotes big discounts and attractive promotions, but unfortunately, many of these promotions cannot be used due to hidden and very confusing terms and conditions. This makes for a very poor user experience. Please be more transparent in providing information about promo terms and conditions, and ensure that promotions are actually usable without compromising user experience.”

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Posted 4 months ago

“This company may be not considered as one of Australian's trusted site since a lot says that Traveloka robbed their money, the refund process was complicated and took a long days, prize changes, etc. But for now, personally I have no problems at all after using Traveloka for the third time. The prize still affordable to go travel to neighbor countries, such as Indonesia, Malaysia, or Thailand. 3 days ago I used Traveloka's ticket flight from Bali to Perth smoothly and safely. I repeat. My money did not get robbed. Please be aware about fake reviews that try to make Traveloka looks bad. Just experience yourself and you'll know that those”

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Posted 4 months ago

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Posted 4 months ago

“Overall, my experience using Traveloka has been good lately, especially when it comes to buying a flight ticket. I booked a flight with AirAsia Thai from Bangkok, Thailand to Tokyo, Japan. I am very pleased and joy when buying ticket in Traveloka. But, I faced a minor problem where one of Traveloka's feature to buy a train ticket wasn't available. I think Traveloka should add the train ticket feature in Japan because in Japan one of the most commonly used transportation is a train”

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Posted 4 months ago

“So far so good. Been using this app domestically from Perth to Melbourne and I satisfied with the app.”

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Posted 4 months ago

“The refund and reschedule process at Traveloka is very convoluted and not user-friendly. Why make users go through so many steps just to get their money back or change their schedule? It feels like unnecessary bureaucracy and a huge drain on time and energy. As a big app, Traveloka should be able to offer a more efficient and user-friendly process.”

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Posted 4 months ago

“Traveloka's customer service is really dissapointing. When I faced a problem with my ticket, I tried to contact customer service many times, but the response was very slow and not helpful at all. The app needs faster and more responsive customer service.”

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Posted 4 months ago

“The price displayed on the app is often different from the final price to be paid. This is very disappointing and makes me feel cheated. I understand that prices can change, but a drastic change at checkout is very suspicious. Traveloka should be more transparent in displaying the actual price, including taxes and surcharges, so that there are no unpleasant surprises at the end of the booking process.”

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Posted 4 months ago

“I am very disappointed with the performance of the Traveloka app. The app often crashes at very crucial moments, such as when I tried to complete a ticket booking yesterday when I was going to Melbourne. This didn't happen once or twice, but repeatedly, and it was very annoying. It seems like this app is not well optimized for different types of devices. Please improve the app's performance and make it more stable, especially when used for important transactions.”

Traveloka 5 star review on 4th September 2024

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Posted 4 months ago

“Base on my experience, i’ve been using this app for month and find it very organized and hassle-free for booking. I can always book using credit or debit crads with no lagging issues. The notification are authentic”

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Posted 4 months ago

“This app is fascinating, but one thing that annoys me is the frequent update requests. I have to update it 2-3 times a month, and I don't notice any specific changes after updating. Why does Traveloka need to update every two weeks if there are no apparent changes in the app?”

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Posted 4 months ago

“What I love about Traveloka is how they treat their customers. There are a lot of promos, and the customer service is quite good. I once contacted their CS team for an update on my flight reschedule, and they were very helpful. I hope they continue to prioritize their customers and keep improving.”

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Posted 4 months ago

Traveloka is rated 3.6 based on 405 reviews