Traveloka Reviews

Name: Traveloka
Rating: 3.67

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 1st October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company may be not considered as one of Australian's trusted site since a lot says that Traveloka robbed their money, the refund process was complicated and took a long days, prize changes, etc. But for now, personally I have no problems at all after using Traveloka for the third time. The prize still affordable to go travel to neighbor countries, such as Indonesia, Malaysia, or Thailand. 3 days ago I used Traveloka's ticket flight from Bali to Perth smoothly and safely. I repeat. My money did not get robbed. Please be aware about fake reviews that try to make Traveloka looks bad. Just experience yourself and you'll know that those”

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Posted 2 months ago

“I recently returned from Vietnam, spent two weeks over there, booked 4 flights and a bunch of hotels through Traveloka while I was there. A lot of them last minute. Didn't have any issues at all so not sure why there is so many negative reviews. The pricing on Traveloka was often quite a bit cheaper than other platforms. Will continue to use and from my experience with this trip and others where I've used Traveloka I really haven't had any problems and have saved a lot of money.”

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Posted 2 months ago

“Overall, my experience using Traveloka has been good lately, especially when it comes to buying a flight ticket. I booked a flight with AirAsia Thai from Bangkok, Thailand to Tokyo, Japan. I am very pleased and joy when buying ticket in Traveloka. But, I faced a minor problem where one of Traveloka's feature to buy a train ticket wasn't available. I think Traveloka should add the train ticket feature in Japan because in Japan one of the most commonly used transportation is a train”

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Posted 2 months ago

“So far so good. Been using this app domestically from Perth to Melbourne and I satisfied with the app.”

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Posted 2 months ago

“The refund and reschedule process at Traveloka is very convoluted and not user-friendly. Why make users go through so many steps just to get their money back or change their schedule? It feels like unnecessary bureaucracy and a huge drain on time and energy. As a big app, Traveloka should be able to offer a more efficient and user-friendly process.”

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Posted 2 months ago

“Traveloka's customer service is really dissapointing. When I faced a problem with my ticket, I tried to contact customer service many times, but the response was very slow and not helpful at all. The app needs faster and more responsive customer service.”

Helpful Report

Posted 2 months ago

“The price displayed on the app is often different from the final price to be paid. This is very disappointing and makes me feel cheated. I understand that prices can change, but a drastic change at checkout is very suspicious. Traveloka should be more transparent in displaying the actual price, including taxes and surcharges, so that there are no unpleasant surprises at the end of the booking process.”

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Posted 2 months ago

“I am very disappointed with the performance of the Traveloka app. The app often crashes at very crucial moments, such as when I tried to complete a ticket booking yesterday when I was going to Melbourne. This didn't happen once or twice, but repeatedly, and it was very annoying. It seems like this app is not well optimized for different types of devices. Please improve the app's performance and make it more stable, especially when used for important transactions.”

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Posted 2 months ago

“Base on my experience, i’ve been using this app for month and find it very organized and hassle-free for booking. I can always book using credit or debit crads with no lagging issues. The notification are authentic”

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Posted 2 months ago

“This app is fascinating, but one thing that annoys me is the frequent update requests. I have to update it 2-3 times a month, and I don't notice any specific changes after updating. Why does Traveloka need to update every two weeks if there are no apparent changes in the app?”

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Posted 2 months ago

“What I love about Traveloka is how they treat their customers. There are a lot of promos, and the customer service is quite good. I once contacted their CS team for an update on my flight reschedule, and they were very helpful. I hope they continue to prioritize their customers and keep improving.”

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Posted 2 months ago

“I couldn't say no more about Traveloka's services. What I amazed about was that the Traveloka's ticket price so affordable that I had more money to spent in the vacation. I booked a flight from Japan to Thailand for 4 days and 3 nights. All of my daily needs in Traveloka I ordered it in Traveloka, starting from ticket flights, hotels, and accomodations. I truly satisfied with all of the features that Traveloka provide. I even booked a flight to going back home already with Traveloka. Thank you very much.”

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Posted 2 months ago

“had a great impression with Traveloka since Traveloka helped me to move into another country. I was born and raised in Hong Kong, but after college I decided to move to Manila, Philippines because I thought that Hong Kong became so overcrowded lately. The reason I chose Manila was because of the hospitality and warm people in it. Philipinos may be the warmest people I've ever met. When I asked Traveloka's customer service about moving into another country, the customer service kindly explaining the whole process so I can understand the process step by step. Good overall for me, and keep the cheap price as always!”

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Posted 2 months ago

“I was so disappointed with Traveloka because I had a trip from Melbourne to Auckland. I took the flight with Traveloka because my sister said that Traveloka is good and the price was cheap. So I checked out the payment and that was the worst decision. The payment had a problem, unavailable payment with credit card, and occurs an error from the app. The app crashed and I had to repeat the transaction again. Since the credit card payment was not available, I borrowed my sister's local bank to complete the payment. I hope Traveloka can improve the system and payment.”

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Posted 2 months ago

“I am very impressed by how Traveloka manage to keep their cheap ticket prices despite that the app had a lot of negative reviews on the Internet. I began to use Traveloka since 2019 which gave me a lot of benefits. For example, I got a discount when I had a flight from Jakarta, Indonesia to Perth, Australia. It only cost me around AUD 150 with a discount. I was planning to do a tourism itinerary to Perth because August is a great time to see Aurora Australis which amazed me. I had an opportunity to see the aurora by myself thanks to Traveloka's companion and great passion as a travel agency company”

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Posted 2 months ago

“This is the very first time I used Traveloka and I chose to neutral, because it does offers a lot of cheap ticket prices, like the one I bought when I travelled from Siem Reap, Cambodia to Bangkok, Thailand. But, there are a lot of things to improve so Traveloka could be my main travel app. For example, there was no clear baggage policy when I booked a flight. And the price of additional baggage was expensive too, It's like 80% of ticket's price. If Traveloka want to gain more customers, I think they should provide an airlines that give a cheap additional baggage policy”

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Posted 2 months ago

“Maybe Traveloka offers a cheap ticket flight, I used Traveloka several times to work from Singapore to Indonesia, Malaysia, Thailand or Australia. But, I had to give Traveloka a suggestion about the additional cost when I booked a ticket with Traveloka in the third website Skyscanner. Please make sure that the price in the Skyscanner website matched the real price in the Traveloka App.”

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Posted 2 months ago

“I could rely on Traveloka back when I was attending a class in Jakarta, Indonesia. I flew from Kuala Lumpur to Jakarta to attend an Islamic lecture from Ust. Adi Hidayat in order to strenghten my islamic knowledge. He has been Malaysian number one priest and I admired him so much that is why I flew with Traveloka. However, I got a bad experience with the service Traveloka had because they did not notified about my next flight to back to Malaysia, but luckily I got the plane so I'll just give Traveloka 4 stars.”

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Posted 2 months ago

“I couldn't believe what I just experienced with Traveloka. They just robbed my money just like any other people on the review. I took a trip from Bangkok to Malaysia after I worked there for 3 years. It's been 3 years since I haven't go home and Traveloka made my farewell with Thailand get worse. There was a hidden fees in the payment that really makes me upset about it. I also experienced a bad customer service from Traveloka. They said that there was not any problem with my trip and just ended the call after that. Traveloka surely robbed me in the most polite way LOL. I hope Traveloka could improve in the payment and customer service.”

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Posted 2 months ago

“Traveloka delivered a seamless 5-star experience for my flight from Jakarta to Padang. Booking was simple and quick, with clear pricing and options. The flight itself was comfortable and on time, arriving in Padang ready to explore its culinary delights. I especially appreciated the helpful customer service, which answered all my questions promptly and efficiently. Traveloka is my go-to for future trips to Padang and beyond.”

Helpful Report

Posted 2 months ago

Traveloka is rated 3.7 based on 394 reviews