Name: Traveloka
Rating: 3.54

“I have used Traveloka several times to book flight tickets and hotels, and have always been satisfied with their services. The booking process is easy, fast, and user-friendly. The app also has many helpful features, such as a wide selection of payment methods, travel reminders, and airfare notifications that can be adjusted to my budget.What I like the most is Traveloka's responsive customer service. When I had a problem with ticket cancellation, their team was quick to respond and provide a satisfactory solution. Plus, there are often interesting promos and discounts that make traveling more efficient. I highly recommend Traveloka for anyone who is looking for a practical, reliable, and complete ticket booking platform.”

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Posted 7 months ago

“I was disappointed with Traveloka's refund service. After canceling the ticket, I had to wait for days without any clarity on when the funds would be returned. Even after contacting customer service, the answers given were very general and did not provide concrete solutions. Traveloka must be more transparent and quick in handling the refund process so that users do not feel disadvantaged. I give a 5 rating here so that you can hear my complaint.”

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Posted 7 months ago

“Traveloka often promotes big discounts and attractive promotions, but unfortunately, many of these promotions cannot be used due to hidden and very confusing terms and conditions. This makes for a very poor user experience. Please be more transparent in providing information about promo terms and conditions, and ensure that promotions are actually usable without compromising user experience.”

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Posted 7 months ago

“Fast and efficient work, all of my needs available here in order to move or to travel. When the app sometimes crash or down, the team immediately fix the bug a few minutes later. Been using Traveloka since last year, and last time when I went from Bali to Melbourne 4 days ago.”

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Posted 7 months ago

“Waspada, Awas dan Hati-hati. Uang Refund utk konsumen ditahan oleh pihak Traveloka lebih dari 100 hari setelah pihak maskapai telah mengembalikannya. Traveloka selalu memberi jawaban dengan alasan "kewenangan ada pada pihak maskapai" padahal pihak maskapai telah selesai mengembalikan uang Refund. Jadi semua pelanggan harus selalu berwaspada penuh jika berurusan dengan masalah Refund. Jangan asal percaya pada pihak ! Harus selalu berkoordinasi dengan pihak maskapai !”

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Posted 7 months ago

“There are too many advertisements and promotional pop-ups in the Traveloka app that appear constantly and annoyingly. This makes the experience of searching for tickets or hotels uncomfortable. The app should focus more on user convenience, not making users feel like they are in a night market with promotions popping up everywhere. Reduce the number of adverts and pop-ups to improve user experience.”

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Posted 7 months ago

“Well done, so fast and efficient. Traveloka helps my itinerary trip by providing flight, hotel, and ticket destinations from all around the world. But, sometimes the app crash when I try to enter the payment. Minor improvement about the system.”

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Posted 7 months ago

“I had a problem when try to book a hotel from Traveloka, but the customer service always helped me to solve my problem. Fortunately, after 2 days my problem solved and I am satisfied with the customer service sector in Traveloka. Many thanks to mr. Kevin to solve my problem.”

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Posted 7 months ago

“I finally had a chance to review this company that I've been used in the last 2 flights and hotels. Overall, the process was good, there was no delay or customer service problem in me. But, one thing that makes me wonder was why the notifications in the app so spamming? I had to turn the notification off because of the spam or promos notification. Please keep our privacy transparent.”

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Posted 7 months ago

“Good price for flight price, hotel and a destination ticket. It's definitely worth it to try since Traveloka offers a lot of discount, their customer service was fast respond. Overall, I am recommendating Traveloka for your itinerary travel. When I was in Bali 6 days ago, I booked a ticket to GWK (Garuda Wisnu Kencana) Bali and I was surprised that the price was so affordable. In the locket, we have to pay 150k rupiah. But in Traveloka you could afford it on 120k with a discount. Thanks!”

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Posted 7 months ago

“I recently returned from Vietnam, spent two weeks over there, booked 4 flights and a bunch of hotels through Traveloka while I was there. A lot of them last minute. Didn't have any issues at all so not sure why there is so many negative reviews. The pricing on Traveloka was often quite a bit cheaper than other platforms. Will continue to use and from my experience with this trip and others where I've used Traveloka I really haven't had any problems and have saved a lot of money.”

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Posted 7 months ago

“What a trustworthy company that help me travelled through southeast Asia! Traveloka is a good travel agency app your tourism exploration needs i have been using traveloka since 2021.”

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Posted 7 months ago

“I amazingly surprised by how cheap the price from Traveloka. I travelled from Bali to Jakarta with only 50 dollars which saved my financial. Traveloka's design also satisfy me when I try to enter the app and it was smooth.”

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Posted 7 months ago

“Traveloka often promotes big discounts and attractive promotions, but unfortunately, many of these promotions cannot be used due to hidden and very confusing terms and conditions. This makes for a very poor user experience. Please be more transparent in providing information about promo terms and conditions, and ensure that promotions are actually usable without compromising user experience.”

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Posted 7 months ago

“This company may be not considered as one of Australian's trusted site since a lot says that Traveloka robbed their money, the refund process was complicated and took a long days, prize changes, etc. But for now, personally I have no problems at all after using Traveloka for the third time. The prize still affordable to go travel to neighbor countries, such as Indonesia, Malaysia, or Thailand. 3 days ago I used Traveloka's ticket flight from Bali to Perth smoothly and safely. I repeat. My money did not get robbed. Please be aware about fake reviews that try to make Traveloka looks bad. Just experience yourself and you'll know that those”

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Posted 7 months ago

“I recently returned from Vietnam, spent two weeks over there, booked 4 flights and a bunch of hotels through Traveloka while I was there. A lot of them last minute. Didn't have any issues at all so not sure why there is so many negative reviews. The pricing on Traveloka was often quite a bit cheaper than other platforms. Will continue to use and from my experience with this trip and others where I've used Traveloka I really haven't had any problems and have saved a lot of money.”

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Posted 7 months ago

“Overall, my experience using Traveloka has been good lately, especially when it comes to buying a flight ticket. I booked a flight with AirAsia Thai from Bangkok, Thailand to Tokyo, Japan. I am very pleased and joy when buying ticket in Traveloka. But, I faced a minor problem where one of Traveloka's feature to buy a train ticket wasn't available. I think Traveloka should add the train ticket feature in Japan because in Japan one of the most commonly used transportation is a train”

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Posted 7 months ago

“So far so good. Been using this app domestically from Perth to Melbourne and I satisfied with the app.”

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Posted 7 months ago

“The refund and reschedule process at Traveloka is very convoluted and not user-friendly. Why make users go through so many steps just to get their money back or change their schedule? It feels like unnecessary bureaucracy and a huge drain on time and energy. As a big app, Traveloka should be able to offer a more efficient and user-friendly process.”

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Posted 7 months ago

“Traveloka's customer service is really dissapointing. When I faced a problem with my ticket, I tried to contact customer service many times, but the response was very slow and not helpful at all. The app needs faster and more responsive customer service.”

Helpful Report

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Traveloka Reviews