Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveloka offers a user-friendly interface that made it easy for me to compare prices and schedule details for flights and hotels. My trip went off without a hitch thanks to their reliable booking service.”

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Posted 9 months ago

“the service provided by Traveloka is very satisfying, when I got stuck in a problem, customer service helped me until it was resolved. and with a very fast and easy refund process. I hope this service can help other customers.”

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Posted 9 months ago

“I recently booked a holiday package through Traveloka and was pleasantly surprised by how smooth the process was. Their customer service was helpful when I needed to make an adjustment to my booking. Highly recommend for hassle-free travel planning!”

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Posted 9 months ago

“Accidentally booked my flight trough them and not Maleysian airlines. The ticket included only 10kg check in bag for domestic flights (if you book via Maleysian airlines, 35kg check in bag is included). My bag weight 17,5kg and for that extra 7,5kg I had to pay 280MYR for extra. If you have a heavier luggage with you, it comes quite expensive to use them when booking flights.”

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Posted 9 months ago

“Took one small deposit. As date approached, full amount. At the hotel, my booking was secure, fully paid up and smooth as silk transaction. First time use of Traveloka and it was perfect.”

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Posted 9 months ago

“Traveloka helped me a lot! The service provided is very good and satisfactory!”

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Posted 10 months ago

“They have multiple promos and i have been using them in the last 2 years, so far i do not face any flight booking issues.”

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Posted 10 months ago

“🌟🌟🌟🌟🌟 I recently used Traveloka to book my vacation, and I couldn't be happier with the experience! From start to finish, Traveloka made planning my trip a breeze. First off, the website is incredibly user-friendly. I was able to easily navigate through various options for flights, hotels, and activities, all in one place. The interface is intuitive, and I appreciated the detailed search filters which helped me find exactly what I was looking for. Booking was a seamless process. I found great deals on flights and hotels, saving me both time and money. The confirmation email arrived promptly, providing all the necessary information for my trip. During my stay, I encountered exceptional customer service. The hotel I booked through Traveloka exceeded my expectations, and any questions I had were promptly addressed by the friendly staff. One feature I particularly loved was the Traveloka app. It kept all my booking details organized and easily accessible on my phone, making it convenient to manage my trip on the go. Overall, Traveloka provided me with a stress-free and enjoyable travel experience. I highly recommend it to anyone looking for a reliable and efficient platform to plan their next adventure. Thanks, Traveloka, for helping me create unforgettable memories!”

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Posted 10 months ago

“Inflexibility based on policy but happy to resell your non-refundable cancellation to someone else. So don’t cancel, and let the hotel know you’re not arriving so that can resell and make the money, instead of Expedia.com (who is the wholesaler)”

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Posted 10 months ago

“Buyer Beware. !! Terrible, Make sure you check your carryon luggage is included in ticket! Booked and tried to add carry on luggage a whole day before flight. Told need 72 hours to make any change to ticket by Traveloka. Have to purchase luggage carry on now at the airport. Nowhere on the ticket states a time frame. Their website also useless, no ticket shows up although purchased. Then had to I call them. Staff polite but useless on phone. Not their fault. Would not use again.”

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Posted 10 months ago

“Worst travel Agency ever spoke to one of the agents and she don’t know what to do very unwillingly and unlikely to help. She can’t do her job and a bunch of scammers. My ticket was fully refundable and the agent told me she can’t process it cause it got rejected when I just book my flight 30 minutes ago and it was fully refundable she said I have to wait 30-90 days. Very unacceptable customer service don’t know what to do. Please don’t book your flight with them the inconvenience and frustration is not worth it.”

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Posted 11 months ago

“I had approval from my bank and sufficient funds in my account they deny me to sell the ticket final price was much higher than they offered on web Crooks stay away please”

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Posted 11 months ago

“Worst platform. Avoid at all costs. App changed the date of travel and ended up paying more. Worst yet, when flight rescheduled, they can't return my money and always blaming the airline.”

Traveloka 1 star review on 15th February 2024

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Posted 11 months ago

“Cũng mua vé bao lần trên traveloka nhưng lần này rất bực mình với cách làm ăn lừa đảo của đại lý. Mua vé tết 2014 mùng 7, trên web show 8h05’ mà xuất vé 20h05, gọi hãng máy bay khiếu nại thì ko có giờ máy đó, phải tốn tiền đổi chuyến, không có 1 bằng chứng nào chứng minh mình đặt 8h05 vì nó đâu gửi email xác nhận để yc thanh toán. Đây không gọi lừa đảo thì gọi là gì!? Nhưng cũng cảm ơn vì bài học này mà vĩnh viễn không bao giờ mua vé hay sử dụng dịch vụ trên mấy trang web của các đại lý nữa”

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Posted 11 months ago

“Because of pricing… beware of traveloka website as this a a scam. The total bill in the website is different from what they have charged you. The total amount we saw was 500 plus where the charging is 4K plus. I feel like this is a scam whereby they have hidden fee and didn’t show the correct fee. Beware of website.”

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Posted 11 months ago

“I tried booking a hotel in Vietnam, Can Tho. After many attempts, I was informed by them that payment fail so booking didn’t go through. All transactions shows pending and that it didn’t go through. Then afterwards I found out they have charged me for my booking. I was unaware that payment went through. I found out after the day of my reservation date because they asked me for a review. Then I went through my bank account and found out they have charged it on the day they said payment fail. I have been in contact with them for a week now for a refund. They keep telling me different things. I keep telling them it’s their fault for not informing me that payment went through. I did not get an email confirming that payment went through and that I have a booking. I got no e voucher from them. I don’t even see a the receipt of the transaction on the their app. I only found out from my bank account charges. They are not a trust worthy site and customer service is horrible, as they don’t understand your situation and answered as a computer agent. I’m never using them again after this.”

Traveloka 1 star review on 11th January 2024

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Posted 1 year ago

“Worse agencies. Worse agencies system. Worse staff communication. Everything is horrible with this agency.”

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Posted 1 year ago

“I booked the ticket from traveloka and the airline was CANADA AIRLINE. CANADA AIRLINE suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by CANADA AIRLINE or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 5-6 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Canada Airline decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again.”

Traveloka 1 star review on 15th December 2023

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Posted 1 year ago

“Theyre customer service was worst ever, never ever booked on this. They would answer youre queries or anything for a longer time. Not worth it. Waste of money.”

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Posted 1 year ago

“I booked the ticket from traveloka and the airline was airasia. airasia suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by airasia or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 3-4 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Airasia decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again. The next day, I received a chat from one of the traveloka staff asking if I would like to change the flight schedule. WTF! You finally responded after I left bad feedback”

Traveloka 1 star review on 5th December 2023

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Posted 1 year ago

Traveloka is rated 3.6 based on 405 reviews