Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 414 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.5

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was vacation time, but I had to cut my trip short due to an urgent matter. I couldn't get a same-day flight change, but my dad suggested using Traveloka. And to my surprise, I was able to book a seat on the first flight back home! Traveloka's customer service was incredibly fast and efficient. I'm so grateful for their help!”

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Posted 1 year ago

“I love the Traveloka app for its comprehensive travel solutions. From booking flights to hotels and even activities, it's all in one place. Makes travel planning so much easier!”

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Posted 1 year ago

“Traveloka Customer service is a nightmare to deal with. The website and App is not functioning properly. Prices fluctuate super quick and the App have cheating system by keep showing the lower rate compared to other platform and after you reach to the payment stage, the price changes and will be higher than other platform. Honest review, I regret booking through Traveloka and customer service is very lousy and not trustworthy. I request a call back from the duty manager on shift however the call centre agent refuse to arrange and for 3 business days, I was informed the duty manager on shift is not available.”

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Posted 1 year ago

“Refunds section is so worst even tho you proof and reason !!!!!! Please improve or you’lll lose your customer !!”

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Posted 1 year ago

“Traveloka has become my go-to travel app due to its extensive options and competitive prices. I appreciate the frequent updates and new deals they offer.”

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Posted 1 year ago

“Impressive customer support from Traveloka when I faced a payment issue. They resolved it quickly and efficiently, ensuring that my travel plans were not disrupted. Great job!”

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Posted 1 year ago

“Traveloka offers a user-friendly interface that made it easy for me to compare prices and schedule details for flights and hotels. My trip went off without a hitch thanks to their reliable booking service.”

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Posted 1 year ago

“the service provided by Traveloka is very satisfying, when I got stuck in a problem, customer service helped me until it was resolved. and with a very fast and easy refund process. I hope this service can help other customers.”

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Posted 1 year ago

“I recently booked a holiday package through Traveloka and was pleasantly surprised by how smooth the process was. Their customer service was helpful when I needed to make an adjustment to my booking. Highly recommend for hassle-free travel planning!”

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Posted 1 year ago

“Accidentally booked my flight trough them and not Maleysian airlines. The ticket included only 10kg check in bag for domestic flights (if you book via Maleysian airlines, 35kg check in bag is included). My bag weight 17,5kg and for that extra 7,5kg I had to pay 280MYR for extra. If you have a heavier luggage with you, it comes quite expensive to use them when booking flights.”

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Posted 1 year ago

“Took one small deposit. As date approached, full amount. At the hotel, my booking was secure, fully paid up and smooth as silk transaction. First time use of Traveloka and it was perfect.”

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Posted 1 year ago

“Traveloka helped me a lot! The service provided is very good and satisfactory!”

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Posted 1 year ago

“They have multiple promos and i have been using them in the last 2 years, so far i do not face any flight booking issues.”

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Posted 1 year ago

“🌟🌟🌟🌟🌟 I recently used Traveloka to book my vacation, and I couldn't be happier with the experience! From start to finish, Traveloka made planning my trip a breeze. First off, the website is incredibly user-friendly. I was able to easily navigate through various options for flights, hotels, and activities, all in one place. The interface is intuitive, and I appreciated the detailed search filters which helped me find exactly what I was looking for. Booking was a seamless process. I found great deals on flights and hotels, saving me both time and money. The confirmation email arrived promptly, providing all the necessary information for my trip. During my stay, I encountered exceptional customer service. The hotel I booked through Traveloka exceeded my expectations, and any questions I had were promptly addressed by the friendly staff. One feature I particularly loved was the Traveloka app. It kept all my booking details organized and easily accessible on my phone, making it convenient to manage my trip on the go. Overall, Traveloka provided me with a stress-free and enjoyable travel experience. I highly recommend it to anyone looking for a reliable and efficient platform to plan their next adventure. Thanks, Traveloka, for helping me create unforgettable memories!”

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Posted 1 year ago

“Inflexibility based on policy but happy to resell your non-refundable cancellation to someone else. So don’t cancel, and let the hotel know you’re not arriving so that can resell and make the money, instead of Expedia.com (who is the wholesaler)”

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Posted 1 year ago

“Buyer Beware. !! Terrible, Make sure you check your carryon luggage is included in ticket! Booked and tried to add carry on luggage a whole day before flight. Told need 72 hours to make any change to ticket by Traveloka. Have to purchase luggage carry on now at the airport. Nowhere on the ticket states a time frame. Their website also useless, no ticket shows up although purchased. Then had to I call them. Staff polite but useless on phone. Not their fault. Would not use again.”

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Posted 1 year ago

“Worst travel Agency ever spoke to one of the agents and she don’t know what to do very unwillingly and unlikely to help. She can’t do her job and a bunch of scammers. My ticket was fully refundable and the agent told me she can’t process it cause it got rejected when I just book my flight 30 minutes ago and it was fully refundable she said I have to wait 30-90 days. Very unacceptable customer service don’t know what to do. Please don’t book your flight with them the inconvenience and frustration is not worth it.”

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Posted 1 year ago

“I had approval from my bank and sufficient funds in my account they deny me to sell the ticket final price was much higher than they offered on web Crooks stay away please”

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Posted 1 year ago

“Worst platform. Avoid at all costs. App changed the date of travel and ended up paying more. Worst yet, when flight rescheduled, they can't return my money and always blaming the airline.”

Traveloka 1 star review on 15th February 2024

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Posted 1 year ago

“Cũng mua vé bao lần trên traveloka nhưng lần này rất bực mình với cách làm ăn lừa đảo của đại lý. Mua vé tết 2014 mùng 7, trên web show 8h05’ mà xuất vé 20h05, gọi hãng máy bay khiếu nại thì ko có giờ máy đó, phải tốn tiền đổi chuyến, không có 1 bằng chứng nào chứng minh mình đặt 8h05 vì nó đâu gửi email xác nhận để yc thanh toán. Đây không gọi lừa đảo thì gọi là gì!? Nhưng cũng cảm ơn vì bài học này mà vĩnh viễn không bao giờ mua vé hay sử dụng dịch vụ trên mấy trang web của các đại lý nữa”

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Posted 1 year ago

Traveloka is rated 3.5 based on 414 reviews