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Traveloka Reviews

3.5 Rating 413 Reviews
62 %
of reviewers recommend Traveloka
3.5
Based on 413 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
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Traveloka 1 star review on 14th January 2025
Anonymous
Traveloka 1 star review on 2nd December 2024
Anonymous
Traveloka 1 star review on 2nd December 2024
Anonymous
Traveloka 1 star review on 1st October 2024
Chris
Traveloka 5 star review on 4th September 2024
Maura Sinambela
Traveloka 1 star review on 15th July 2024
Anh
Traveloka 1 star review on 15th July 2024
Anh
30
Anonymous
Anonymous  // 01/01/2019
Accidentally booked my flight trough them and not Maleysian airlines. The ticket included only 10kg check in bag for domestic flights (if you book via Maleysian airlines, 35kg check in bag is included). My bag weight 17,5kg and for that extra 7,5kg I had to pay 280MYR for extra. If you have a heavier luggage with you, it comes quite expensive to use them when booking flights.
Helpful Report
Posted 1 year ago
Can't add the baggage before the payment even though the customer service already checked, they said they can add the baggage when they try. I keep refreshing my browser & refill the travelers details still can't add the baggage.
Helpful Report
Posted 2 years ago
Traveloka is rated 3.5 based on 413 reviews