Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveling becomes more enjoyable with Traveloka, really pampered and given a very beautiful impression with Traveloka”

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Posted 5 months ago

“its place so amazing, very happy to go holiday with my familly with the app is very easy Trip.”

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Posted 5 months ago

“Traveloka made me happy by making travel planning so easy and convenient. I could find great deals on flights and hotels, and their app helped me organize everything in one place. Plus, with all the options and user reviews, I felt confident I was choosing the best experiences for my trip. It really took the stress out of traveling and let me focus on enjoying the journey!”

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Posted 5 months ago

“It make me easy to check and book with a big deals! Nothing to worry again about price and safety, anything on it are trustworthy too!”

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Posted 5 months ago

“Traveloka give us a lot of discounts, allowing me to save more money when I traveling. The payment options offered are also very diverse.”

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Posted 5 months ago

“Traveloka's service is very good, the quality is good, the place is spacious, the employees are all friendly and professional.”

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Posted 5 months ago

“I wanted to book a flight from… I wanted to book a flight from Traveloka, at the time the site bugged so I booked another identical flight via another travel agent but with the same AirAsia airline. So I asked Agoda and Traveloka for a refund for duplicate booking. Agoda was great, they talked to Airasia who agreed to refund Traveloka's flight (because it was the latest) but Traveloka only lied and said that Airasia refused to refund. I sent them proof by e-mail from Airasia that they had reimbursed me but that Traveloka had to transfer the money to me, they even showed me the money they transferred to Traveloka so that they could reimburse me but NOTHING. TRAVELOKA THE THIEVES, they say that the Airline refuses to reimburse me but they keep the money. Seriously, I've been fighting for 5 months to get my money back but they keep lying. Even Airasia asked me to report them to the malaysian aviation commision, which I've started to do. They're lying, I've got all the proof, just send me a message and I'll send it to you. NEVER TAKE A FLIGHT WITH THEM, prefer Agoda who are much more professional.”

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Posted 5 months ago

“I really like using Traveloka to book hotels, the discounts make me save more money.”

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Posted 5 months ago

“Traveloka give us a lot of discounts, allowing me to save more money when I traveling. The payment options offered are also very diverse.”

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Posted 5 months ago

“Traveloka makes it easy for me to travel out of town by plane, because it offers the best price.”

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Posted 5 months ago

“I've used Traveloka a couple of times, and overall, I'm pretty satisfied with the experience. The app offers a broad selection of flights and accommodations, which makes planning trips quite convenient. I also like that it often has good deals and discounts. However, I did encounter some issues with my booking, and customer support took a bit longer to respond than I would have liked. Despite the wait, they did resolve my issue, so I appreciate their efforts. I’ll keep using Traveloka but hope for a faster response in the future.”

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Posted 5 months ago

“Traveloka is very satisfying, the service is very good and professional”

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Posted 5 months ago

“Traveloka is really very helpful the service is good and fast Booking plane tickets using Traveloka is very easy and safe”

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Posted 5 months ago

“traveloka is the best application for planning a vacation, through this application we usually book various tickets both planes, hotels, trains and others.”

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Posted 5 months ago

“Very easy and helpful for me who likes to go to new places. So you feel safe and comfortable since using Traveloka.”

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Posted 5 months ago

“Very helpful application and really worth downloading, not slow and very fast, cool!”

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Posted 5 months ago

“Traveloka makes it easier for me when I want to travel long distances by plane, as the prices offered are the best.”

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Posted 5 months ago

“I really enjoyed my experience with Traveloka because it has helped me find a lot of interesting tourist attractions in Indonesia.”

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Posted 5 months ago

“Traveloka verry good”

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Posted 5 months ago

“Traveloka delights users with its intuitive interface, comprehensive services, competitive prices, and secure payment options. The app’s robust customer support and personalized recommendations enhance the travel booking experience, making it convenient and stress-free.”

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Posted 5 months ago

Traveloka is rated 3.5 based on 413 reviews