Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.46

1.5 Rating 384 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

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Metrics

1.5

Based on 384 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Travel Trolley 1 star review on 24th April 2024

Anonymous

"What a truly awful company\r\n\r\n*Summary*\r\nCovid-related issues aside, TT are an unprofessional, disrespectful and plainly dishonest company.\r\nThey took almost 5 months, 30+ phonecalls and legal threats to refund our flights.\r\n\r\n*Tactics*\r\nThey employed a variety of tactics to avoid refunding us (and I'm really not being cynical). Some examples:\r\n* Refused to send through any written confirmation of the refund\r\n* Conflicting information (every representative seemed to say different things)\r\n* Noise interference on the line \/ Pretending to not hear me\r\n* Extreme rudeness\r\n* Just plain lies [we know, because my parents had an identical booking and were fed different answers!]\r\n* Failed promises to call back [we were called back just once, I believe]\r\n* Repeatedly promising it would be resolved in two weeks\r\n\r\nThey charged us a \u00a375pp admin fee on the refund, as their T&Cs suggested they 'may charge an admin fee'. They later caved to public pressure and reversed these fees. I suspect it was legal pressure that forced their hand, as \u00a3150 was probably not a reasonable amount to charge for processing a refund.\r\n\r\n*Ticket didn't even work! Would have ruined our holiday*\r\nThey also failed to book correctly in the first instance - issuing a ticket for which the booking reference didn't even work! It was lucky that I ended up speaking with BA, as they said the ticket did not even exist! As a result, TT had to re-issue the ticket. If we hadn't have checked in advance, we would have been refused entry at the airport!\r\n\r\n*Conclusion*\r\nTT can be slightly cheaper than booking direct (or using a reputable agent), but they are simply not worth it. Trust me. This wasn't a one-off bad experience with one representative. Every interaction we had with them was anxiety-inducing. After weeks of calls, I had to visit my GP who diagnosed me with clinical anxiety, and my wife had to continue conversations with TT. This was their tactic from the start - confuse, frustrate and stress out the customer so much that they give up or give in and accept a credit voucher instead.\r\n\r\nThis is the first negative review I have written here (it really takes a lot to offend me).\r\n\r\nNote, I will not be leaving my booking reference (as I never want to hear from TT again), but my review is 100% genuine.\r\n\r\nTravel Trolley absolutely deserve this rating - the company is simply rotten to its core."

Travel Trolley 1 star review on 8th June 2022

Anonymous

Anonymous // 01/01/2019

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“Booked flight online and paid, received a call few hours later asking for more money or booking cancellation 😡”

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Posted 3 years ago

“Likewise, very bad handling with cancellation. I will never book any holiday with this company.”

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Posted 3 years ago

“Everyone be careful with online booking via skyscanner through travel trolley. I asked for the cancellation of a book ticket and refund and told by the customer service department that you can get when the flight is near date,and advised me to call back one or two days before flight departure. So I called on the the day (30 hours before flight) and told by the staff to email us.So emailed them straight away but no acknowledgement of my email from travel trolley. Next day I called to check and got the reply that we cannot refund you as haven't applied for the refund and flight is departed already this morning. When questioned about the email and phone conversations there was no answer except we are sorry. Sorry for their incompetence as they cannot apply for the refund in the due time.”

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Posted 3 years ago

“Do Not Book With Travel Trolley!!! Worst travel agency I have experienced. If you want to deal with rude agents, poor customer service, lack of updates to flight status, then book with them. I advise not to use this company, I have learnt my lesson. It’s better to pay direct to the airline.”

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Posted 3 years ago

“Absolutely shocking service DO NOT USE!!!!! they are criminal!!! take your money.....then take more money when you have to change flights due to the COVID 19 situation.....Still cant fly due to government restrictions and they are still arguing that I am not entitled to a cash refund....Breaking the law!!! 1.It is illegal to fly internationally until after 17.5.2021! and then it will be subject to a traffic light system! 2.KLM the airline are just as bad! Intentionally NOT canceling flights which stops any one getting a cash refund! 3.Abta and Atol are now investigating the scurillous behaviour of this travel agent and KLM.....DO NOT BOOK WITH THEM!! This has been ongoing for several months and they will pass the buck and blame each other ... AND THE RUDE ATTITUDE FROM THEIR STAFF IS DISGUSTING....High pitched aggressive techniques to make you back down and take a voucher.....I dont want a voucher I want my hard earned money refunded back to me! ( which as been in their account since December 2020!!!! ) If Travel Trolley are reading this Take action and resolve peoples issues in a courteous and timely manner!!! The answers below can not be fully completed as I am still waiting on my refund!”

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Posted 3 years ago

“Do not use. They lie and are so rude.”

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Posted 3 years ago

“My airline canceled my flights in April 2020. Travel Trolley confirmed that they received a refund of £311.40 from the airline, & after a dozen emails and almost a year, it still hasn't been returned to my account. TLDR; The flights have been cancelled, and they've kept the money from the airline.”

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Posted 3 years ago

“Absolutely disappointed to say the least. I have been in touch with citizens advise and consumer rights regards your conduct which I feel has been appalling. I have been lied to by members of staff posing to be management and have no intension of helping. It’s all okay when they’re taking your money but as soon as there is a promenade they palm you off. Absolute joke and to confirm I will be going to trading standards. Anyone reading this just be very careful when booking through this armature set up.”

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Posted 3 years ago

“Wife's original return booked from isb was cancelled. Asked agent for assistance but zero help was given . Had to pay another local agent for assistance and return journey. Awful service”

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Posted 3 years ago

“Unhelpful, rude, i can go on and on. It isn't worth the 30pound saving - go direct to the airline people!”

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Posted 3 years ago

“Just like most of below comments I wish I could rate them -5 or below as in end of December 2020 my return flight was cancelled with a few hours notice only and I am still waiting for refund or any kind of message from the bunch of crooks.”

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Posted 3 years ago

“Booked a flight to Chile which was cancelled by the airline. Was lied to that I could only accept a voucher as refund. A few months later, booked a flight somewhere else using voucher which was again cancelled by the airline. However the agent didn't contact me to tell me this. I only found out when I logged into my British Airways account to check my flight times. Still waiting on my refund almost 2 months later Very poor customer service and I will never use again.”

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Posted 3 years ago

“Not customer friendly.They take unnecessary charges while rescheduling the flight even the airline refuses to take additional charges. Not recommended.”

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Posted 3 years ago

“Horrible service supposed to fly yesterday as travel trolley confirmed I can travel as normal but at airport British airways didn’t allow anyone.now travel trolley said that’s not our fault we didn’t give you wrong information..”

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Posted 3 years ago

“I had my holiday booking cancelled for jan 2021 travel trolley notified me and refund my ticket money no hassle I have used many time and have never had any problems Have traveled to India with them very good cheap no hassle Would recommend”

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Posted 3 years ago

“RUDE STAFF, Covid test didnt come back as negative, they refused to change my ticket and was left with no option but to contact the airline themselves. One of the worst companies ive ever dealt with”

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Posted 3 years ago

“Just making money”

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Posted 3 years ago

“Very great and polite staff”

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Posted 3 years ago

“The travel trolley is very unfair with the customer. I will not recommend it. The people should attention for booking with them.”

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Posted 4 years ago

“Our Flight to NYC was cancelled/changed beginning of December. I phoned and only had to wait 5 minutes on the phone to be answered. I was sent and email that I had to confirm I wanted a full refund. I then waited 2 weeks gave them a ring only waited 5/6 aain to be answered. They said it had been processed and should be with me in 7/10 working days. They were true to their word. I received my refund. Very happy with the customer service”

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Posted 4 years ago

Travel Trolley is rated 1.5 based on 384 reviews