Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.46

1.5 Rating 384 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

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Metrics

1.5

Based on 384 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Travel Trolley 1 star review on 24th April 2024

Anonymous

"What a truly awful company\r\n\r\n*Summary*\r\nCovid-related issues aside, TT are an unprofessional, disrespectful and plainly dishonest company.\r\nThey took almost 5 months, 30+ phonecalls and legal threats to refund our flights.\r\n\r\n*Tactics*\r\nThey employed a variety of tactics to avoid refunding us (and I'm really not being cynical). Some examples:\r\n* Refused to send through any written confirmation of the refund\r\n* Conflicting information (every representative seemed to say different things)\r\n* Noise interference on the line \/ Pretending to not hear me\r\n* Extreme rudeness\r\n* Just plain lies [we know, because my parents had an identical booking and were fed different answers!]\r\n* Failed promises to call back [we were called back just once, I believe]\r\n* Repeatedly promising it would be resolved in two weeks\r\n\r\nThey charged us a \u00a375pp admin fee on the refund, as their T&Cs suggested they 'may charge an admin fee'. They later caved to public pressure and reversed these fees. I suspect it was legal pressure that forced their hand, as \u00a3150 was probably not a reasonable amount to charge for processing a refund.\r\n\r\n*Ticket didn't even work! Would have ruined our holiday*\r\nThey also failed to book correctly in the first instance - issuing a ticket for which the booking reference didn't even work! It was lucky that I ended up speaking with BA, as they said the ticket did not even exist! As a result, TT had to re-issue the ticket. If we hadn't have checked in advance, we would have been refused entry at the airport!\r\n\r\n*Conclusion*\r\nTT can be slightly cheaper than booking direct (or using a reputable agent), but they are simply not worth it. Trust me. This wasn't a one-off bad experience with one representative. Every interaction we had with them was anxiety-inducing. After weeks of calls, I had to visit my GP who diagnosed me with clinical anxiety, and my wife had to continue conversations with TT. This was their tactic from the start - confuse, frustrate and stress out the customer so much that they give up or give in and accept a credit voucher instead.\r\n\r\nThis is the first negative review I have written here (it really takes a lot to offend me).\r\n\r\nNote, I will not be leaving my booking reference (as I never want to hear from TT again), but my review is 100% genuine.\r\n\r\nTravel Trolley absolutely deserve this rating - the company is simply rotten to its core."

Travel Trolley 1 star review on 8th June 2022

Anonymous

Anonymous // 01/01/2019

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“do not use this company. called to ask about changing my flights, perfectly acceptable question amidst a pandemic, was met by a blunt phone operative that simply said not refundable. that was not obvious when booking, but i will checking. Only when i pushed further he did he say i could move the flights a couple of months. He had zero compassion for the huge amount he was telling me that I had no lost. awful experience, will never use again.”

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Posted 4 years ago

“Thanks for making me cry. Your call operator showed no empathy at all and was reprimanding me over the phone. This is the last time I would book with travel trolley.”

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Posted 4 years ago

“Same situation as others in this forum ... booked ticket through this company to travel to India first week April now it’s not possible due visa ban. Gulf air says we should get full refund or another date but travel trolley don’t want to do anything.”

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Posted 4 years ago

“NEVER BOOK in this company. They are the WORST! I've called a million times regarding a full refund because the place that we are suppose to go are on a lockdown. They've asked us to pay extra money if we rebook our flight. They were unhelpful and was screaming to us over the phone. NEVER USE THIS TRAVEL COMPANY TO BOOK YOUR FLIGHT.”

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Posted 4 years ago

“I have booked ticket to go to india in April after the news that india banning all tourist from 13th March to 15th April, I called several times and asked the option What we have and every time different people picked up the call and said different things, asking me to pay for change of date which is not true, clearly the airline website mentioned that if you have booked tickets By travel agent call your travel agent, they will refund money or change the date in free, and they have asked me to pay for it double amount, Never use this agent for booking any tickets, All scam, hope your company go to hell but definitely I will take you to the court if you still charging any single penny, Wait and watch”

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Posted 4 years ago

“Totally scammed me, didnt pay for my flights but took my money DO NOT USE.”

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Posted 4 years ago

“I tried to find out any sort of information regarding my flight to Vietnam and the VISA waiver ban, but unfortunately they couldn't help. It is unacceptable as a travel company you used to book your flights with to not be aware of the latest decisions made by the destination country. Absolutely lack of respect from the customer service contact person and major disappointment from the company itself.”

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Posted 4 years ago

“Avoid totally scam Took my money and no e ticket received.I paid to book Gulf air ticket. Now saying email us and we refund you in 8 weeks . Totally scam . I’m now requesting refund through my back .Reporting fraud to business ombudsman and IATA . Ref (XUZLRG)”

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Posted 4 years ago

“Before I booked a return flight fir my elderly mother I checked the cost to change her flight in case this was needed - $200. When I went to changer her flight I was quoted $1000!! Avoid this company. Book direct with the airline”

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Posted 4 years ago

“Avoid them at all cost. We bought a ticket to Singapore 4 months ago. BA cancelled the flight providing reschedule flight but it's not convenient to us. We asked for full refund, travel trolley said refund is not an option. We checked with BA who confirmed we can get full refund but we need to get refund from agent. We are battling with travel trolley at the moment. Nightmare and stressful. We will not buy from travel trolley again.”

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Posted 4 years ago

“Scam, please avoid”

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Posted 4 years ago

“They told me I'd receive a full refund for my flight to Japan. It was cancelled due to the coronavirus. They said it'd take 4 weeks to get my money back. I'm on week 5 and still nothing, they're advising me to call back in another 2 weeks. Meanwhile I'm massively out of pocket.”

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Posted 4 years ago

“DO NOT USE travel trolley. They are the worst I have ever used. I booked a ticket with them a few weeks ago, called today just to double check a few things for them to tell me, by the way your flight time has changed and been bought forward by 2 hours. i was confused as no one even called me to tell me .. which means i would have turned up to the airport and missed my flight. i then checked my luggage to be told that i couldnt take any on apart from hand luggage. again i was shocked as this is always included and i did not have an option to add on luggage. which i stressed to them. Travel trolley did not want to know and said it was my problem. i assured them i did not see it and if i did i would have clicked the option / or just booked directly through the airline as it would have worked out cheaper. it doesnt make sense. they also told me they cannot help and i cannot get a refun. they also cannot add the bad even though i was willing to pay. i believe travel trolley are there to trick and conn you into paying more money. never will i use again, be careful.”

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Posted 4 years ago

“As per my experience it was easy and simple without much ads. Of course no hidden charges , you pay what you see that's it your done. Got my tickets within minutes and that too for a cheaper price compared to other sites. But go for it only if your travel is fixed , exchange or postponement comes with higher cost. I haven't travelled yet. I will share the experience if I get any issues during travel.”

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Posted 4 years ago

“This is one of the finest and simplest flight booking websites (no ads). This provides the exact amount which you are going to pay with no hidden charges. This is safe and reliable at all times. Confirmation comes within 4-6 hours. It’s very trusted as well. Well done team travel trolley team !!”

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Posted 4 years ago

“They have cancelled my flight via Hong Kong and could not offer any substitute. Refund of money will take 4-6 weeks ( JOKE indeed!!!!!!!), 2 alternatives they offer - required to pay 180£ and 390£ extra and it's more expensive than ticket from airlines directly. Rubbish !!!!”

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Posted 4 years ago

“Super quick and easy booking process. Confirmation was sent through right away and not long after my ticket was sent. Always competitively priced and got a great deal on my booking.”

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Posted 4 years ago

“Avoid Booking Through Travel Trolley, I booked a return flight To Hong Kong in November 2019 leaving on February 21st and returning on February 28th 2020 with Travel Trolley flying with Cathay Pacific. I turn 65 years old next month March and due to the Coronavirus do not wish to place myself at risk by travelling to Hong Kong or indeed Asia. I have had three telephone conversations with different members of staff at Travel Trolley who gave me different answers to my request to change my flight to another destination. I was informed by Kamal at Travel Trolley that if I wanted to cancel my flight to Hong Kong the cancellation charge would be £400 and that I would receive a refund of £69.22p. The cost of the return ticket was £469.22 . The cancellation charge seems to me to be outrageous and I can only assume that the person who gains financially is Travel Trolley. Three days ago I emailed Kamal to ask him what options are available to me if I wish to change the flight to an alternative destination and how long is the option to change destination valid for?. I have not received a response from Kamal . I telephoned Travel Trolley earlier this afternoon and asked to speak to Kamal . I was told by a female member of staff that she would put me through and then was told that Kamal was not in the office but would telephone me this afternoon - I'm still waiting to hear from Kamal. For the record it may interest readers to know that the hotel I booked independently in Hong Kong gave me a full refund with no quibble. I would never use this company again and strongly advise anyone thinking of booking a holiday through them to choose an alternative travel agent .”

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Posted 4 years ago

“Booked flights, only for them to contact me a few days later claiming card hadn’t been authorised, despite the money having left my bank. Was asked to pay via bank transfer, and at a higher price.”

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Posted 4 years ago

“i quickly made bookings and price was very fair as compare to other sites loved it definately will use it every time”

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Posted 4 years ago

Travel Trolley is rated 1.5 based on 384 reviews