Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.46

1.5 Rating 384 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

Questions

Metrics

1.5

Based on 384 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Travel Trolley made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancellation in flights meant rebooking our flight for 5 days earlier with no compensation offered for the extra accommodation as well as this the safety at the Hong Kong Airport being in question around the date we had been moved too, we asked to move to a date closer to our original booking. We could not do that without being charged £450, no help, generic responses, do not care about their customers safety what so ever. We now have to cancel our holiday as we can not fly over to Hong Kong when we can not leave the airport because it's not safe and we will not get refunded as it's not their problem once they've dropped you off if you can get in or out of the airport.”

Helpful Report

Posted 5 years ago

“Very good service, competitive pricing and prompt receipt of ticket. I have still to take my flight so , based on the above, I'm confident that it will live up to the service I've so far enjoyed.”

Helpful Report

Posted 5 years ago

“Never again. Bounced our party off the connecting flight in Paris and caused a 7 hour delay,before a 1 hour flight home ! Said airline had cancelled the original flight. I told them it hadn’t and ,guess what,it hadn’t. Sent in complaint. No response. Hopeless firm”

Helpful Report

Posted 5 years ago

“Garbage company. Don’t touch. British airways cancelled my flight and these crooks won’t refund me”

Helpful Report

Posted 5 years ago

“It was my pleasure book with travel trolley had a great experience last year my brother booked with them.He told me tha they got good customer service I wasn't sure before but really like service.hopefully book again with them and will recommend friends and family Kind regards Ajmal”

Helpful Report

Posted 5 years ago

“Used them before and.straightforward. However I had accident and surgery one week prior flying with wife to Orlando. 'Unable to fly' letter accepted by Virgin Atlantic who advised I can rebook without penalty but tickets required to be reissued by Travel Trolley. Rebooked cheaper flights but Travel Trolley charged £450 for their admin fee! Would NEVER use this obstructive and opportunistic lot again!”

Helpful Report

Posted 5 years ago

“AVOID Extremely Sharp Practice - booked flights with these charlatans. When confirmation came through the return flight had 10 kg less baggage allowance. Now going to cost me £320 to get it changed. Going to sue them in the small claims court for Misrepresentation - headline baggage allowance states 25kg - small print says 15kg. BEWARE!”

Helpful Report

Posted 5 years ago

“READ ALL THE REVIEWS, DON'T EVER USE THEM. I was not allowed on my connecting flight. Had to pay for another ticket. On the return flight, again was NOT ALLOWED even though paid for. Had to buy another ticket. Wasted over £1200 on all tickets and they offer me £15. These people should be prosecuted for this.”

Helpful Report

Posted 5 years ago

“I have used travel trolley several times and I am very happy with there Services.”

Helpful Report

Posted 5 years ago

“Shockingly bad, I used travel trolley because when I searched for my flight it was about £30 cheaper than direct with the airline. What a mistake that was! Their customer service is up there as one of the worst I have ever encountered. They got my name wrong and when I called them they said it was fine even though I was telling them I couldn't check in online. Got to the airport and had to spend ages queuing to get it changed, luckily the airline waved the fee Then my flight got cancelled on the way home and they took 5 days to let me know so when I tried to re-book I couldn't get a direct flight home which is what I paid almost.double for cause I don't like flying and didn't want to transfer. When I emailed customer service they said it's not their problem. It clearly was, had they told me straight away when the flight for cancelled I could have got a direct flight. Cost me more than that £30 saving at the start... If you can, I'd recommend avoiding.”

Helpful Report

Posted 5 years ago

“We paid for luggage but the airline received no money for this and charged me again. Undoubtedly I will be charged again on my return .”

Helpful Report

Posted 5 years ago

“Best price tickets. Always good service & prompt reply.👍👍”

Helpful Report

Posted 5 years ago

“A reliable and trustworthy website for all travel needs. Easy to access website, hassle free and secure online transactions, affordable and cheaper deals in comparison other travel websites, tickets issued with no delay. Booking was made for my son Rohan, Will definitely recommend Travel Trolley to friends and relatives.”

Helpful Report

Posted 5 years ago

“Yes I am happy”

Helpful Report

Posted 5 years ago

“Absolutely RIP off merchants. Made mistake in spelling and made us miss the family wedding. Avoid at all costs. When you call to complain, rude staffs who cannot speak English hangs up on you. Very unprofessional company, why do ATOL and ABTA allows such companies to exist is beyond my imagination.”

Helpful Report

Posted 5 years ago

“Stay away. Quick to take your money. Don’t want to know when it comes to refunds. Outrageously poor customer service.”

Helpful Report

Posted 5 years ago

“Travel trolley is very easy and cheapest way to book the flight and we can find very good flights in cheap money which I’m very satisfied and I always book my flight with this app.”

Helpful Report

Posted 5 years ago

“I don't understand how this travel agent are allowed to charge ridiculous fees to customers for simple mistakes and not be considerate in the first instance. People are struggling as it is and it's not right for travel agents to mark up fees like that after being initially helpful. Bascally i booked with this agent and there was a misspelling mistake with two name. Changing christain to christian and removing a leyyer from the other name. I was charged £100 which is unacceptable the airline themselves said is unacceptable and they would have done it for £10 as theydo have a charge which I can accept. I was told to make a complain as it's not fair. The travel trolley claim that they are not over charging. There should be a law about agencies doing this. Secondly it's not like I got a deal on my flight as it was the same price with airline. Even cancelling a flight was non refundable with travel trolley but is with the airline. I will not recommend travel trolley and will never use any thing affiliated with travel trolley..”

Helpful Report

Posted 5 years ago

“Everything was going well till I noticed that there was a misspelling on my son's name and my wife's last name had a letter that just needed removing. They asked for a fee of £100. We're as the airline would have done it for £10. Speaking to ex travel agents they have the options of charging the same amount. The fact that they just didn't want to charge less was so bad. After all the lady that sold me the tickets practically called me about 3 times just to see if I was still interested. She however was okay and accommodating or was she because she wanted my money. Lool. Either way from this exper6i will never use travel agents again to be honest this my first time and last time. I will be going to every review site to make people aware of these con artists.”

Helpful Report

Posted 5 years ago

“Customer care is priority , price are much competitive, immediately response, as booked emmirate air ticket of my son from London to karachi . very much appreciated.”

Helpful Report

Posted 5 years ago

Travel Trolley is rated 1.5 based on 384 reviews