“While it took long to get through by phone, once through travel up resolved my query and called me back with the updated booking to confirm. Appreciate their effort.”
“Brian Adam , thank you very much with your brilliant job I’m very grateful very helpful kind and I hope you got a better promotion because your amazing.
God bless”
“This company is a scam. DO NOT BOOK WITH THEM!
We booked flight tickets with them to fly in April 2020 and obviously couldn't travel because of Covid. We were offered a voucher and when trying to use it, we were told we'd have to pay an extra £300 (on top of the £1200 original flights) even though the tickets were showing at £890 on Aeromexico's website. Since then, we've been trying to book our flights and sent many emails without ONE SINGLE ANSWER. Whenever we call we are told to send an email because no one can do anything on the phone. We have now contacted our bank in the hope they will get our full refund (two years later).
There is literally a Facebook group that is for ALL the people who have been scammed by TravelUp. I will never ever use this company ever again and have contacted a Journalist from The Guardian who has already made a few articles on them (because too many people got scammed by them during the pandemic).”
“After sending 12 emails to Harley and Roman. They have ignored me. I have been waiting 2 months for a reply. They made a mistake by sending me an email to say my flight was delayed when it wasn't. Obviously I went to the airport later and missed my flight. Harley promised me a refund and will not put me down as a no show and booked another flight for later that evening to my inconvenience. She also told me to write a positive review for her on here before she sends me the confirmation tickets! Absolutely appalling. I am very upset they did not return my phone calls or emails and stole my money. This will be reported to the authorities. DO NOT USE THIS COMPANY EVEN IF THEY ARE CHEAP - THEY ARE A DISGRACE.”
“No communication at all. I had a flight booking that was cancelled by the airline in Dec 2021, I therefore expected to receive a refund. I have spoken to customer service team several times on the phone and each time they promise that they will send an email to confirm that the refund is being processed but no email is ever received and nothing happens. Every time I get through someone on the phone I am told that Ben Murphy was dealing with it so I have to speak to him, why would you have a system that is based on individual employees being responsible for a booking? I have tried using the automated update system on the website but again no response. Over 3 months since original flight date but still no response. Every other travel agent that I used for this trip has refunded the various parts that were cancelled by different airlines and communicated with me throughout the process. Really poor customer service.”
