“I have had to cancel 2 flights which I booked through Travelup,their customer services has been very helpful and understanding of the current situation we are in through coronavirus.”
“The customer service was really good and everything was dealt with really efficiently and politely. The only slight issue was I had to chase them - but I appreciate this is a crazy time and flight refunds must be a nightmare. Really happy overall”
“Mr fleming Greyson from customer service provide exceptional service as my flight was cancelled by airline and he rearranged for me immediately as I highly recommend to use travel up if people like mr fleming work for them thanks 😊”
“so my fiance and I booked our annual spring vacation in March. We booked months ahead like usual in December the previous year. Covid came along and travel bans were put into affect so we couldn't go anywhere. So we asked for a refund. 6 months later we get half the money back. They kept the rest as a "cancelation fee" mind you this was during a global pandemic when there wasn't an option to travel.”
“Fleming at Travelup was very helpful in arranging a cash voucher after my flight was cancelled due to COVID-19. I can only imagine the pressure on their agents and the number of queries they're dealing with right now, so I am very grateful for the swift handling of my issue.”
“I have had nothing but professional and speedy service from Fleming Greyson in processing a travel voucher in compensation for flights which couldn’t be used due to Coronavirus. I am very pleased with and appreciative of his assistance and can certainly recommend Travelup as represented by him”
“Very pleased with how my flight cancellation has been handled in these unprecedented times. All thanks to Fleming Grayson who has been a massive help 🙏”
“Mr Fleming Grayson, the customer service agent, that I spoke to was Very. Helpful.-he gave me a choice of Refund options, and understood that I had been waiting, Not for Travel up to Refund me, But British Airways! —they had CANCELLED my Flights TWICE, and gave me flights from Gatwick, knowing that they Would NO longer be flying from there!-he apologised, on there behalf, which was also nice of him.”
“I unfortunately had my flights cancelled along with so many this year, have been waiting ages for news on my refund, and I was very sceptical of all the messages of do not worry your money is safe we will get to you, But today true to their word I have received my refund. Big thanks to Fleming Greyson for all the help sorting that out, well done.”
“I booked my flights with TravelUp to Bangkok. Then covid-19 struck! The Thai governments visa amnesty runs out on 26th September and after some emails/messages Fleming sorted my return flight with no extra charges
Thank you!”
“Thank you Sophia Smith in customer service. I appreciate your help from the first call with you.
I just took king queue to be directed to one of the advisors.”
“Please be advised that this company could arbitrary change hotel and its locations without informing you. I've booked - and prepaid - an hotel in Lithuania for 5 days and with my surprise I've discovered that the hotel was not accepting new clients. A paper attached to the front door was saying to contact another hotel which was far away from the location choosen. Please note that I was discharged from the hospital that morning and my only aim was to find a bed as soon as possible and near to the hospital. I've reached the new proposed Hotel with a taxi and using my own funds. The hotel booked for me was located in the city centre - in a very noisy area - when originally booked an hotel near to a park for a comfortable recover.
I want to remark thar nobody has informed me either via email or telephone regarding the reservation change.
Travel up customer shocked me with this answer: "Unfortunately this is the hotel's decision and beyond our control. We cannot help you any further. Thanks.Lloyd"”
