“Need to cancel my ticket due to illness of a family member. Pretty good service especially from Nash Davies. I've not rated higher because you can't do this online and have to call a person which can result in a substantial wait on the phone.
But, in the end the agent managed to get a flight voucher for the full ticket amount valid for 18 months. Only downside - you have to book the flight with them rather than direct with the airline.”
“Dear Kyle Roberts,
Thanks for your services and being so accommodative and patient with my needs and requirements. Despite your language challenges, you served me brilliantly and I am a happy customer!”
“Firstly, Samson was very efficient so thank you. BA cancelled our flight but we managed to get vouchers to replace the flights thanks to Travelup. It would have been 5 stars if they had made us aware of it as an option earlier, but we're happy overall so thanks Travelup”
“Easy booking process, they email back straight away, the only thing is sometimes they don’t pick up the phone. Other than that I would book with them again.”
“It was a long and difficult process caused, apparently, by systems problems with the airlines. Couldn't do it on line as the website it repeatedly said there was a system issue after I'd typed all the personal info in, attempted to pay by card etc. So I phoned you. Was cut off after your recorded messages the first time but got through ok the second time. Got there eventually but the call took almost an hour before we successfully completed the booking. The guy helping me - Junaid Ansar - was very helpful, patient and polite and he made it all happen eventually. Must be a tough job for those guys if every trip is so difficult to book and you need to look at why it should take so long to complete the booking and why the online system just didn't work.”
“I dealt with a very helpful agent Samson Samuel, he went over and beyond to help me and I appreciate all the help in changing tickets. He took responsibility and saw it through and get things done swiftly.”
