“I had booked flights to NZ in July and received E- Ticket documentation confirming booking. However, recently I received an e-mail direct from Qatar Airways saying that due to operational reasons my flights had been changed and that I should contact my travel agent to discuss the matter further - I was not impressed to say the least, especially as it was a no reply e-mail address!!
However, the good news is that when I contacted Travelup they very quickly found out what was going on and re-issued my E-Ticket confirming my new booking (the problem arose because of a 5-minute change to one departure date!!).
Thank you, Milo Grey, for your prompt response in sorting this matter out - it was very much appreciated.”
“My flight details was change and i rang travel up speak to a customer which wasn't very helpful at all.But fortunately i had the lovely Asad Khan rang me and was very helpful and explain everything to me and as promised my ticket was re -issued as he told me.Thanks you again !”
“Junaid Ansar - served me today . Great customer service. Junaid is very patient & understands customer query. Great communication and overall 5 star.”
“Had an issue with the online service so rang the company - was directed to the correct team and serviced by Sameer Akhtar.
I must say he understood all my requirements and we checked that no double booking was done and then made a person to person booking and was happy with the service received. Sameer was very knolagable and addressed all my issues and questions and we booked my flights. Fantastic service and happy to talk to a human at the end of phone ....
will use the service as its local to be in the UK
Thank you Sameer”
