“I have always used travelup to book my flights because they remain competitive and you can discuss your options with an agent beforehand to make sure you get the best possible deal. On this occasion I spoke to Alex Victor who was superb in listening to my needs and trying to meet my expectations to the best possible way. Needless to say this is another flight I have now gone ahead and booked with Travelup. I would recommend speaking to this agent when looking at travel options.”
“Appalling customer service. I had a flight cancellation by the airline, TravelUp told me they could not rebook the flight (even with another airline, despite there being plenty of options), and then would not simply refund my booking cost, they started deducting lots of fees for 'administration' and were unwilling to refund the full amount. In post-COVID uncertainty, I would stay clear of agents like this that try to profit from cancellations and rescheduling.”
“I had to do last minute flight cancel and I was very worried about whether I will get refund or no But Nash Davies was kind enough to check with the airline and did a very good job by giving the voucher. I'm very pleased with Travelup.”
“Very much satisfied with the assistance I received from one of the adviser named Lisa Jane. She was very competent and tried her level best to sort my ticketing issue. Happy n satisfied. Thanks”
“My flights were cancelled because of BA flights suspension to Pakistan, Islamabad. However, TravelUp made sure I got an alternative fight for the very next day with Qatar Airlines with no extra cost. Very Happy and many thanks to Gareth Daniel, my Travel Agent. Thumbs up and 5 stars!”
“Travel -up was a good company since day one
of my use back to years a go .
In this occasion I like to thank Mr F. shikh
For his help till the problem was solved.”
“Thanks to Daniel Gareth for helping to secure seats so we can all travel together as a family. My mind is at rest now and can look forward to our trip”
