“I had to contact Travelup after I made my booking and payment as two payments were taken instead of one. A member of the team
Faraz Ali relief to me the following day to say a refund had been made and would be in my account within the next few days. It actually was the next day. Good, quick reply and action thank Faraz Ali and Travelup”
“I was having problems booking my tickets online, when I rang the customer service line and spoke to Kyle he was very helpful and did an excellent job very patient and professional. I would highly recommend travel up.”
“Threatened to cancel ticket unless we reviewed his performance.
Interrupted me every time I spoke.
Very poor service from TravelUp and Abdur Rahman.
He was able to find the flights we found online which seemed to be an issue for everybody else working for TravelUp.”
“Sana Altaf was very helpful and efficient in regards to booking my ticket. She is friendly, professional and easy to talk to. Thank you for all your help.”
“Abdur Rehman was very helpful in finding flight deals in line with what was convenient for me and had communication whenever I needed it. Most helpful person I spoke to with Travel Up”
“Kyle Roberts was really helpful helping me book family tickets for the summer. Excellent customer services and very patient with checking all the different days and times for the best fares. The guy is 10/10.”
“If it wasn’t for this amazing man; Kyle Roberst, and Ash Gibbs, my husband would have lost his ticket on that specific date to be with his family for his nephews’ wedding. After multiple attempts of calling and speaking with customer service and sales reps, it was only these two great, helpful, knowledgeable, respectful and understanding gentlemen who patiently listened to my complaints and assisted me with my husband’s flight ticket. I hope the TravelUp company pays you what you deserve to be paid, because you both deserve a raise and award for your great assistance to travelers. It was a pleasure to work with you and best of luck to both of you.”
“Sameer Akther was very helpful and patient, l needed 8tkts on the same flight which was difficult but he made it all possible for the same sector.
He is an asset to your firm and l wish him the very best.”
