“I spoke to MUHAMMAD.IBRAHIM and he was great in helping me find an alternative flight as the airline had cancelled the original flight I was on. There were no options on the day, so he found out options on other days, before and after, walked me through the process and asked me to stay on the line and explained why, which was helpful.
So then approved the option he provided and then he spoke to the airline to ensure that was issued for me. And said it would happen within 24hrs and would call me once it was issued.”
“Roman Vincent was very efficient and notified promptly of airline schedule change. I have also had good communications with customer support regarding information for adding my pet to our flights. So overall I wouldn't hesitate to recommend Travelup to friends and family.”
“The first person I talked to was useless. The second, Lisa, was great, very helpful and changed my flight quickly to the one I wanted. Overall good to book through this company to avoid the impossibility of reaching out to BA”
“It was a pleasure talking with Faiz Sheikh he was fast toresolve my issue of payment process online for my booking. Thank You kindly for your assistance Lilly”
“Just had the dreaded last minute flight cancellation. Called TravelUp and spoke with Ayesha Mukarram. She is an asset to the company. So professional, helpful and assisted us in rebooking our flights, with such ease. Would definitely use TravelUp again. 10/10”
“Kashish was extremely helpful as my flight was cancelled from British Airways. She booked me onto a flight immediately with the rest of people I was travelling with no issues! A great service.”
“Kyle Roberts was quick in finding the flight I requested, allowing me to secure the fare I needed. He also gave me an additional discount and waited pateintly whilst I paid, as I was having issues with the link on my laptop. Helpful Sales Guy!”
“Thank you Travel Up for your helpfulness, patience and cheerfullness My questions were answered very politely and efficiently Tahir Sajjad helped me step by step with payment. Barbara A”
“MUHAMMAD.IBRAHIM was helpful in issuing and sending the e ticket. If you continue the service and are responsive to customers then you will surely enhance the customer experience.”
