“It took me 3 attempts being on the phone and 3hrs later for my flight to be sorted thanks to Muhammad Ibrahim. Reason I called in was my email wasn’t getting a reply back, which would have saved me a lot of time if travel up email back”
“This is the worst experience ever. No reservation was sent to the hotel. We had to take another hotel because the Sheraton hotel haven’t received any reservation from your end. Need to have the money reversed back asap. I will not recommend you! Shame on you!”
“Kyle Roberts listened carefully to my issue. I needed to rearrange a flight. He came up with a solution and I am expecting a refund for my flight change and an opportunity to rebook at a later stage. Thank you.”
“Tahir Sajjad was extremely efficient and helped me with the minimum of fuss when my e-ticket had not turned up, which it has now, to my great relief.”
“I am delighted with the service Lisa provided me, she very was patient and polite at all times when dealing with my queries.
Thanks for the support Lisa .”
“I spoke to MUHAMMAD.IBRAHIM and he was great in helping me find an alternative flight as the airline had cancelled the original flight I was on. There were no options on the day, so he found out options on other days, before and after, walked me through the process and asked me to stay on the line and explained why, which was helpful.
So then approved the option he provided and then he spoke to the airline to ensure that was issued for me. And said it would happen within 24hrs and would call me once it was issued.”
“Roman Vincent was very efficient and notified promptly of airline schedule change. I have also had good communications with customer support regarding information for adding my pet to our flights. So overall I wouldn't hesitate to recommend Travelup to friends and family.”
“The first person I talked to was useless. The second, Lisa, was great, very helpful and changed my flight quickly to the one I wanted. Overall good to book through this company to avoid the impossibility of reaching out to BA”
“It was a pleasure talking with Faiz Sheikh he was fast toresolve my issue of payment process online for my booking. Thank You kindly for your assistance Lilly”
