“I called to purchase a child ticket to accompany me existing one. Yasir Ali assisted me with this and he was very helpful and patient with me to get all the details required. He took the time to follow up with me and ensure everything was sorted! Excellent customer service!!!”
“Lisa Jane the call handler really worked hard in finding the right and most suitable flights for me and gave me live options of various flights by email so I could check the most suitable flights for my needs and all I had to fo was to reply on that email so she could book that flight. I was most impressed by the speed with which she got the flight options and I quickly booked the flight most suitable for me within minutes. Been a frequent flyer, I haven’t come accross this sort of efficiency do I would definitely recommend Travelup, Most impressed. Thanks Lisa”
“Firstly, Samson was very efficient so thank you. BA cancelled our flight but we managed to get vouchers to replace the flights thanks to Travelup. It would have been 5 stars if they had made us aware of it as an option earlier, but we're happy overall so thanks Travelup”
“Phoned as I had some queries, phone was answered in good time. Mr Rehman takes the time to listen - appears to be a knowledge and professional customer service representative - Would definitely recommend Travel UP!”
“Easy booking process, they email back straight away, the only thing is sometimes they don’t pick up the phone. Other than that I would book with them again.”
“The agent Sana Altaf was very friendly and diligent in her advice in helping me make a reservation using the voucher that I had available with TravelUp.”
