“I had an issue with my flight, but Mr Muhammad Ibrahim was so helpful and sorted the issue for us. He went out of his way to make sure we were satisfied. I ll definitely book with them again:)”
“As a company it has been a total nightmare to rebook, as I had a voucher! I spoke to many people and I felt everyone was always passing the buck! I was put on a hold a few times and the line went dead for about 10minutes so I eventually gave up! Then everyone was saying different things! I rang yesterday to be told I only had £990 on my voice and would have to pay £600 extra to rebook flights, but then today I had £1,082 on my voucher and only had to pay £338 for the exact same flights!! So be careful! As I company I wouldn't use them again! But I was very lucky to speak to a very helpful gentleman today Nash Davies who helped me get it sorted! If it wasn't for him o don't know what I would of done so thanks Nash Davies for your help!”
“Tahiti was very helpful in arranging for my partner to join my flight that was already booked.
Only fault I have is that the first pay page is confusing as no facility to put card details, but suggests pay now!
I rang Tahiti and he talked me through it.”
“ASAD KHAN gave me quick response to a question I had on QR booking (which turned out to be minor - just a departure time of a connecting flight being brought forward by 25 minutes from Doha).
The response was a standard reply.”
“please avoid this agent for your holiday. We booked our summer holiday to go to Korea from Edinburgh but they booked it not connected flights and between flights had an only 1 and 45min so we had to pick up our luggage and check in again also we have to travel terminal 5 to 2 in Heathrow. We never had an any information about this ticket before checking in. Definitely it wasn't enough time to made it but agent didn't say sorry or apologises just said nothing we can't do. Finally we lost nearly 5000pound and completely ruined our summer holiday. I was totally stuck in Heathrow airport with 2kids because of that but no help at all. Since that happened this agent isn't pick up our phone call, email response was robotic chat came through. Even when my husband emailed them and they emailed us back with horribly wrong name with it too. They are not responsible nor respect customer at all.”
“Brian dealt with my query and was very helpful and corrected a name charge for us. He could not have been any more helpful. Would recommend to anyone.”
“The airline ‘Q’ and ‘BA’ decided to change the time of my flight from LHR via Doha to BKK… without even checking whether they need to change my flight to LHR from Edinburgh. How am I supposed to be traveling to BKK from LHR at 8:30am when my flight from Edinburgh to LHR is at 11:45 am? Try to call BA customer service they weren’t even helpful at all … awful service!
So I rang up Travelup agency and the person who helped me his name is Brian. He straight away dealt with the issue without having to question about it. He knows what’s he were doing better than those airlines customers services!
Amazing service!”
