“I have never received such awful customer service.
My flight was canceled and I asked for a refund as I did not want to take the new flights I was offered. I have now been waiting 3 months for my refund, if I call them for an update, I'm told the systems are down and someone will call me. But no one calls. Having now sent neumorus emails asking for information, I get a poorly word Email telling me to look at my bank in a few days. No apologies for the delay.
Travel up just see you as a bag of cash and could not care less about customer service.
I would never use them again!!”
“AVOID BOOKING!
After taking money from account I didn't receive an e-ticket in the following two working days so emailed to make sure it hadn't been sent to the wrong address etc.
6 days after making the booking I get an email saying that they haven't been able to book my flight and the prices have gone up,
8 days after making the booking I haven't had my money refunded so I cannot book another flight
I am so disappointed in Travel Up, I was so excited about the trip that I checked the details on their website the day after I made the booking and the same prices were displayed- this makes me think that it was human error that my tickets were not booked until I emailed them further about my e-ticket.
Because I have not yet been refunded I can't buy another ticket and the prices have gone up so much in the week that Travel Up has not contacted me/ booked my tickets that I am now unable to go on my planned trip.
When I've tried to contact customer services in this time frame they have been polite but unhelpful, I am so disappointed that the trip I was so excited about a week ago can no longer happen because of Travel Up's errors.
Also I want my money back!”
“AVOID this agency at ALL COSTS! While the initial ticket was ‘competitive’, the cost of a two day change due to a family emergency was an additional 50%. This was explained away as an ‘upgraded fare’ however was in the last row of the plane in non reclining seats. The staff are either too inept or otherwise incompetent to return voicemails or emails, struggling even to answer the most basic questions. There is an astonishingly poor level of customer service, and the staff’s rather tenuous grasp of English leads me to believe that the call centre is outsourced. This of course would not be an issue if the level of customer service was consistent or even existent, as it stands they are rude, inefficient and have put the phone down on me on at least three separate occasions.”
