“please avoid this agent for your holiday. We booked our summer holiday to go to Korea from Edinburgh but they booked it not connected flights and between flights had an only 1 and 45min so we had to pick up our luggage and check in again also we have to travel terminal 5 to 2 in Heathrow. We never had an any information about this ticket before checking in. Definitely it wasn't enough time to made it but agent didn't say sorry or apologises just said nothing we can't do. Finally we lost nearly 5000pound and completely ruined our summer holiday. I was totally stuck in Heathrow airport with 2kids because of that but no help at all. Since that happened this agent isn't pick up our phone call, email response was robotic chat came through. Even when my husband emailed them and they emailed us back with horribly wrong name with it too. They are not responsible nor respect customer at all.”
“Brian dealt with my query and was very helpful and corrected a name charge for us. He could not have been any more helpful. Would recommend to anyone.”
“The airline ‘Q’ and ‘BA’ decided to change the time of my flight from LHR via Doha to BKK… without even checking whether they need to change my flight to LHR from Edinburgh. How am I supposed to be traveling to BKK from LHR at 8:30am when my flight from Edinburgh to LHR is at 11:45 am? Try to call BA customer service they weren’t even helpful at all … awful service!
So I rang up Travelup agency and the person who helped me his name is Brian. He straight away dealt with the issue without having to question about it. He knows what’s he were doing better than those airlines customers services!
Amazing service!”
“Very good to book over the phone since online payment sytem was not accepting my card. But after the booking is done they beg you for feedback I got 2emails for comments and 5stars. Then when you email them for anything else no one answer it's been a couple of emails since 1month of booking and no one is getting back after 3weeks verybad customer service at the end!!!!”
“Hi, I spoke to Sameer Akhtar when I called first time to TravelUp. Sameer gave us sufficient time and information to come to our decision. He was in touch with me throughout process. He went through various flights options and prices. He gave good flight deal for my family pilgrimage to Bodhgaya in India. Sameer is highly professional yet friendly and gave very good customer service. I think he deserves applaud and good recognition for great service. I wish him all the best for career.
Thank you very much
Milind”
“Tahir Sajjed was most patience with two 73 year olds trying to get to grips with modern technology whilst booking our flights to NZ. It is not the first time we have used travel up and have always been happy with booking with them. Thank you Tahir you were brilliant 🤩”
“I was havin trouble with my payment and he was patient and was able to help me save $1000 on the hotel I wanted!!! He did an excellent job and I appreciate him very much!!”
“The booking was made for my daughter and her friend but because it was done on my phone (mother's) it read that I was the lead guest which created an issue but have to say Faraz Ali delt with it efficiently...have only given 4/5 as in a lot of these situations problems can still arise later down the line ...if I could fast forward to the 17th Sept the date of the booking and there were no difficulties I would of given 5/5 🙂”
