“Hi,
I personally do not recommand you guys to go with Travelup.
On other hand would like to rate the top performance of 'Kyle Roberts'. I had a very bad experience with Travelup and customer service, No ine from customer service wants to help me. I called Travelup on many times and request them to book my flight with voucher, few times travelup agents were simply keep me on hold for hours or keep them self on mute and do not speak a word. Below are few calls what I remember were:
On 28-07-2022 at 14:50 - spoke to Jana - Said will call back - She did not call back
On 04-08-2022 at 16:47 - spoke to Junaid - said will send email - Never received it
On 04-08-2022 at 17:55 - spoke to kyle - said will email and call back -Appreciate his honesty and effort - He did email me and called back
My voucher was not issued and need to chase travelup for 1 year to issue it.
On 21-11-2021 at 14:10 - spoke to Bryne - he issues a voucher of amount £340 valid untill 30th Sept 2023.
Now today, Kyle called and said the voucher is of £173. I was so fedup if travelup. I just said ok please book it because this was from Novenber 2020. It is not fully resolved with a satisfactory result and unfortunately unwillingly I had to book it through them with the voucher. The voucher Should be used on British Airways and Should be from Travelup. The voucher amout what was issued is not the same, which was very disappointing, not sure who took my money. I try call British Airways they said please contact the Travelup for the answer, and Travelup do not have answer for it.
I still do not recommand the Travelup, unfortunately if you are still with them for any reason you can request to speak to the agent Kyle Roberts.
Kyle took the responsibility to get my booking done, thanks Kyle.
Regards,
Asad”
“Mr. Tahir Sajad was very supportive and helped me to book my ticket easily and with comfort I will use him for all my travels in future Happy with the excellent service”
“AYESHA MUKARRAM
Very helpful today when booking a flight which we had a credit voucher for due to previous COVID cancellations. Was helpful throughout the 2hrs on the phone, and found us a flight £500 cheaper than what we found initially. Was sorted as quickly as possible over the phone, which can be difficult but Ayesha was patient throughout which was very useful.”
“I called several times for my amended e ticket. I called and travel up would put me on hold for ages eventually the call would disconnect. The only person that was extremely helpful was Asad Khan who sent me my e ticket as soon as I had spoken with him on the phone, but that was after I had called travel up thousands of times. Happy that Asad sorted the issue though and nice to know some members of travel up do their job effectively and efficiently.”
“After a truly horrendous flight cancellation and horrible customer service from the airline Aer Lingus which was absolutely no help at all it was wonderful to speak to a compassionate and helpful person at travel up.”
“We got the flight that we wanted and that was not bookable in that form (multi-stop trip) on the Air New Zealand website. The agent, Alex Victor, was very helpful and kept in touch by phone throughout the booking process (which took a while due to www problems in their call centre). So far, so good.
However, I do not like the overall business model of Travelup and other such 'brokers' who sell flights via skyscanner, who lure customers with low rates, which then miraculously increase when one starts booking them. Having about 40 years of long-haul flight experience, I find it not very credible that rates all of a sudden go up by a few hundred pounds. So I would normally always book directly with the airline of my choice if I can.
But these companies do provide employment to lots of people in their call centres and back offices, and I just hope they pay them decent wages - considering all the profits they are making by marking up flights!”
“TravelUp’s agent Kyle has provided a good level of customer support, although it took a long time to connect over the phone, while their online booking page was not working. Furthermore, Kyle has promised to support any further enquiry, should any problems occur.”
“Avoid this company like the plague,
I bought tickets to on SkyScanner for two people at the value of £2400, the booking was under 'British Airways and Qantas' but without any update or warning they pushed us onto an American flight chain and were met with restrictions with Visa's not being possible,
I called these people and along with speaking with 3 terribly rude representatives, I was told that they would happily cancel the flight that they falsely advertised me, but it would come at a £75 'Administration fee' per ticket which I am happy with.
However, on top of this with absolutely no justification what so ever they told me that I was liable for a deduction of around £1800 in my deposit leading me to have a total refund of £389 out of £2400.
I then proceeded to get in touch with them and was unable to get any assistance, so I took matter into my own hands to call American Airlines to see if they could make the most out of the situation and put me on a neighbouring flight. Upon discussing this with them they told me that their cancellation fee for their flight would be $200 per ticket (£164.50), so in other words this company under their scam attempt of upselling a falsely advertised ticket has practically robbed me.
I have been building my case to present for a credit card claim in which will have magical results following voice recordings and other written evidence. Thank you for ruining a once celebrated family holiday and leaving a bad taste in my month.”
“Booked my holiday with TravelUp costing over £4000 but then a few days before our flights our flights were cancelled and it was not my fault. TravelUp could not offer me any alternative dates and instead held on to my money. After many hours on the phone and many calls to them followed by so many emails it took them months to refund only part of my initial purchase price. I will be escalating this case to get the money they have held onto back. Our family holiday has been cancelled. Very bad customer service, delayed communication and have no regard of destroying our family holiday and then holding on to our money for so long. The children are so distraught they can not go on the family holiday this year. I will never use TravelUp in the future and ensure all family and friends are aware of this via all my and my contacts social media accounts. I am a very disgruntled customer.
**DO NOT USE TRAVELUP EVER AVOID ***”
