“Unfortunately our flights were cancelled and rescheduled at no fault of travelup. I recieved a swift reply to my request for a refund and am in the process of receiving one now. I am very satisfied with the outcome. The agent dealing with my request was prompt and polite.”
“So put all my details into sky-scanner for a flight to the USA and travel-up came up the cheapest. So where every penny counts i proceeded through with the booking, low and behold when the confirmation email came through the return date didn't match my original search. I phoned with in 15 mins due to being on hold and spoke to a very rude man by the name MIKE PARKER (not sure if it was his real name as he was reluctant to give me it) Was told it will be £75 to change it plus costs before 6pm, if its after 6pm it will be £150 plus costs bearing in mind this was 5.45pm and im trying to correct a mistake not made be me. Basically they have me by the balls here if i want to change it, and nothing i can do about it. Their customer service was horrendous on my occasion and would definitely not recommend this company for flight bookings. I can see now why they were cheap. ARGHHHH”
“Absolutely horrible experience. Wrong phone number on the booking form and when i did get through after a long wait i was told to e mail.
Car reservation was made but i go no detail back on which car company the booking was with
i called again and the agent hung up the phone on me.
Terrible. I will never use them again. Very rude and poor product.”
“Good customer service when ba cancelled my connecting flight one phone call to Fleming Grayson from customer services he sorted it out within 15 minutes”
“Excellent service by Sofia Smith: prompt, attentive and proactive, and sorted out my booking within 10 minutes. It's refreshing to deal with a person, than auto-generated voice prompts. Highly recommended!”
“Very easy to deal with and a lot cheaper than other greedy travel agents even without the £10 voucher
Docs received immediately after payment and no probs
at the airport”
“Do appreciate good service provided by Fleming Greyson. He has reached out to me to resolve my query, in a very professional manner, good communication, and quick response.”
“Fleming Greyson was extremely helpful in rerouting my return flight within 24 hours when I was unable to take the current route booked. Very helpful and swift. Thank you!”
“Hi my agent was Emma Chloe and she was so efficient and seemed as if nothing was of a bother. She sorted out our accommodation for the dates we required with ease. She replied to any questions/queries straight away and i will be looking to use them again.”
“Hi Everybody.
If you have a problem re schedule changes , request for Fleming Greyson , to help you , personally.
Had a long standing problem with INTERJET changes , solved by him.
Thanx”
