“Process of changing flights was painful - took a month of calling almost everyday and numerous emails and being constantly told to call back the next day. Almost gave up at one point and thought that's what they want you to do to take your money. Absolutely never booking flights with TravelUp again.”
“I would like to thank Shawn Samson for his assistance in helping me cancel my flight and request for a refund following an unexpected bereavement in my family. He was very professional, prompt and caring throughout the whole process and I am very grateful to have been able to communicate with him through this difficult time as he left me with very little worry and concern. Thank you and God bless you and yours.”
“Took a while on the phone to make the booking but the customer service person was helpful and we got the flights we wanted with the airline vouchers we had applied”
“I was booked tickets with you and I want Chang my daughter ticket your company charge over the price £237.59 next time I am not buying any tickets with your company and not recommend any one”
“Firstly I am not writing this because I have been "cherry picked"! This is a genuine review from a seasoned 76 year old traveller.
Just wanted to let you know that my recent trip to South Africa was successful. I booked all my plane tickets through you (via Skyscanner) - and although being a bit nervous after reading some rather negative reviews about TravelUp - I have to say that all my flights were exactly what I expected them to be.
I had no problems booking my seats and checking in on line - thank you to Michelle who was helpful answering all my questions.”
“Requested for refund for Air ticket thar was cancelled by me and was done without any hassles. Credit goes to Mr A Khan for handing professionally and quickly, thank you.”
“I had issues with my ticket due to some border restrictions but got it solved with the help of Daniel at TravelUp. Through him I got my flights changed and issues ironed out, thank you!”
“Highly recommended Travelup.
Samson Samuel was helping me with my booking. He is very patient and sufficient, he made the whole booking process so easy and straightforward. Thanks again for your help Samson Samuel.”
“Very helpful, professional and gives clear information and advise. I’ve booked for my Mother ticket.and was very patient and polite. Would book with Anson Haris again in the future.thank you very much again 🙏”
“THE Airline rescheduled my booking a couple of times leading to me looking like I was going to sit waiting form11 hours in an airport. Many thanks Roy Edwards who sorted this and I now have a much shorter layover.”
