“Very stressful and lengthy transaction, mainly caused by poor phone connection and language / accent problems.
Your agent was very patient and helpful.”
“Dreadful experience spent most of my time on hold waiting to get through. After 15 mins wait the phone was put down on more than 5 occasions when I was supposed to fly the day after. Constant cancellation of my flight after taking payment 3 times and offered no help at all. Barely any English spoken on the phone would not recommend”
“Nash of travel up has been amazing. When BA cancelled our flight he managed the whole thing for us. I'm currently in barcelona and one email to him was answered immediately advising us our current flight has no disruptions. Thank you Nash”
“I spoke with mash today who gave helped me with a name correction . I have been trying with travel
Up for 7 days amd been fobbed off by Mathew in particular.
He is a total
Time waster and didn’t help at all.
After speaking with Nash he resolved my issue within a good time scale and was helpful and polite .
I have only good things to say about Nash.
Thanks”
“We wanted to give our sincere appreciation for the exceptional customer service that Nash Davies provided. We book our family vacation with Travel up and when I tried to check in for the flight British Airways said my daughter’s reservation didn’t have a ticket attached to the reservation. After 3 hours on the phone with the airline ,I was getting no where so I decided to call travel up and spoke with Nash, who listen was so reassuring, and was willing to help. He stayed on the line while I called the airline back and waited with me until they answered. Nash then provided the airline with the ticket /reservation information and ensured that I would not have any issues at check in. If it wasn’t for Nadh I don’t think they would have allowed my daughter to travel. Thank you Nash Davies!! Your are a great asset to the Travel up team.”
“Jose Taylor was exceptional. Within less that an hour he was able to reschedule my flight. Super polite and helpful, definitely an asset in customer support.”
“Sameer was so helpful, after trying to find a flight for my 6 month old son and failing Sameer got to work and flight a direct flight which worked for us. Can’t thank you enough.”
