“We wanted to give our sincere appreciation for the exceptional customer service that Nash Davies provided. We book our family vacation with Travel up and when I tried to check in for the flight British Airways said my daughter’s reservation didn’t have a ticket attached to the reservation. After 3 hours on the phone with the airline ,I was getting no where so I decided to call travel up and spoke with Nash, who listen was so reassuring, and was willing to help. He stayed on the line while I called the airline back and waited with me until they answered. Nash then provided the airline with the ticket /reservation information and ensured that I would not have any issues at check in. If it wasn’t for Nadh I don’t think they would have allowed my daughter to travel. Thank you Nash Davies!! Your are a great asset to the Travel up team.”
“Jose Taylor was exceptional. Within less that an hour he was able to reschedule my flight. Super polite and helpful, definitely an asset in customer support.”
“Sameer was so helpful, after trying to find a flight for my 6 month old son and failing Sameer got to work and flight a direct flight which worked for us. Can’t thank you enough.”
“Sameer Akther went out of way to book my flight with Turkish Airlines, by meeting the times that I had given him. He also managed to efficiently pick up from where his colleague had left off. Thank you Sameer, keep up the good work!”
“Just had a fantastic experience booking my flights.
Junaid Ansar was very patience and very helpful and very professional.Idefinitely recommend Junaid to anyone who wants to book their flights.”
“We booked our flights to Orlando with Travel Up but when the first leg of our outbound flight was cancelled we tried to get in touch. We called and emailed many times but couldn't get through to anyone to help and no-one replied to our emails. Finally after big uncertainty for 10 days I finally got through to Kyle Roberts who rebooked our flights whilst I was on the phone. It is a shame that our flights couldn't have been sorted out within a day or two of them being cancelled rather than causing unnecessary stress/worry and not knowing what was happening with our flights. Travel Up should have called us rather than us repeatedly having to chase them to find out what was going on.”
“I had to call several times before I was able to actually succeed in booking my plane tickets with the airline credit voucher I held with Travelup. However, Sameer was extremely patient and helpful. Very thankful to him for getting the job done!”
“Lisa Jane was incredibly helpful and efficient. She managed to sort out my cancelled flight within 20 minutes and get me an alternative. She should be promoted!”
“Lisa Jane was so helpful and knew just what I was looking for. She found the best price for me and was very polite. I will definitely be using the service and hopefully I get to speak to Lisa again.”
