“Mr. Noman Aslam helped me to reschedule my flight for my family. I did not manage to get what I requested but my flight was rescheduled. Mr Noman Aslam was very helpful to resolved the issue. Over the last few days I came across different representative from Travelup customer services most of them very helpful especially Rio, Shahrukh Syed, Enson but Mr Daniel Garreth was very abrupt representative. Gareth needs to learn etiquettes to speak to frustrated customers. He was keep saying that you were wasting my time and using threatening abusive language, ignoring customers frustration,. On top of that was giving false information such as rescheduling will take 3 to 5 weeks till that time don't contact us. This kind of behavior is really shameful for the Travelup company. I hope you will take account of my comments for future development. Finally I was very satisfied with Mr Noman Aslam responses for my query.”
“One particular travel agent named Nash was very helpful and was very patient in assisting me in getting my chosen flight. Thank you so much Nash. You are fantastic.”
“They are keeping money for a holiday never booked with them. They lied to say they were another company when I phoned a number that now does not exist. They are refusing to refund me despite my card provider asking them to. Please do not book your holiday with travel up.”
“Flight successfully rebooked by TravelUp consultant Nash Davies.
Following a very frustrating and unexpected situation of British Airways (BA) cancelling my outbound flight from UK to USA without any notice to me or TravelUp (TU). I only noticed when logging onto the BA app following a CheckMyTrip app notification there was a change in the time with the return flight. I strongly recommend regular flight status checks using the BA website/app. On BA app when I checked the small time change I also noticed a complete cancellation of part of the USA to UK flight with offer of an alternative flight which I accepted. This is when I noticed the UK to USA flight had completely vanished without notice. Resulting in me calling TU to investigate.
TU themselves handled my call calmly and effectively which is expected when paying for the £25 gold service. I don't know if I would get the same service without the gold service. Even with the gold service it is best to fully use the 24/7 freephone number. 2 diff calls made at 8pm had me on hold for 45mins before I could get through to a human.
I changed tactic & called at 6am for an update and spoke with Nash who managed to contact BA and rebook the UK to USA flight at a later time on the same day which was not ideal but better than a full cancellation. I was offered a full refund in the form of a voucher valid for 1 yr or rebooking the UK to USA flight there and then. The call with Nash was no more than 45mins from start to finish.”
“Customer/admin care is really bad. for any change for which the airlines gives you flexibility, Travel up doesnot pass you those flexibility . Booking through their customer care, they donot provide you the correct information and keep trying to push the price up than the one you can check on their own website . Go directly to the airline to book”
“We had British Airway flights booked with Travel Up and unfortunately British Airways had rescheduled the times. Due to now only having a 52 mins lay over, this was not doable with a teenager with special needs. Noman soon sorted the issue out for us and managed to get us booked onto a later flight.”
“I would just like to say that NOMAN ASLAM treated my query with Professionalism and Kindness. He was extremely helpful in sorting out my issue. He is a great asset for the company and I would recommend anyone to use Travel Up if they produce this level of customer service”
“Overall rating is good from me to Travelup. And Noman Aslam and Rustle have been helpful with changing my dates of departure to an earlier one. Thank you Travelup.”
“I have seen many reviews regarding Travel-Up. The good reviews mostly come from customers who are lucky enough to have nothing to go wrong. The bad reviews seem to center around trying to obtain any sort of refund. I now know why. I had a hotel reservation scheduled for 11/24/2021. Travel-Up charged my card for $634.67. A family emergency forced me to cancel on 11/23/2021. Both Travel-Up and the hotel were personally notified by me of the cancellation. Now almost 2 months later I am still receiving lame excuses such as "we are having difficulty with our supplier" and have received NOTHING as a refund. Their customer service is among the worst I have ever encountered. Do yourself a favor and do not book any travel with this company.”
“Emails are forwarded to admin, who are sadly deceased or sadly not bothered. They don’t pick up phone. Been waiting for a refund for 2 generations now as my kids ticket will not be an adult ticket. British Airways brilliant, agreed our refund but middleman travelup just shifty bandits. Don’t give the thieves your money.”
“I've had some good customer service from Harley. I was concerned after reading the reviews especially after our flights were cancelled and we've asked for a refund. But the communication so far has been good so no complaints from me. I will review again when the refund comes through but it does seem they are doing a good job. Thanks, Travelup :)”
“Wish there was a star for minus - charged £50 you'd think the customer is always right !! This one is as I've got my t&c's printed out - says full refund - see you in court just chased today I'll spend the cost of my ticket to get my £50 admin fee back / it's so bad they never get back to you it's the worst company I've ever had to deal with”
“Worst company I have ever dealt with in my life! I paid Travel Up $774 for a hotel booking in Key West to cover room, taxes, fees, etc. Everything was stated to be included in this price at checkout. When I arrived at the hotel, they informed me that they only received $516 on my behalf from Travel Up, and that I owed $218 for resort fees and taxes. What happened to the other $250+ I paid to Travel Up?? Travel Up kept the resort fee and tax portion for themselves, forcing me to pay double resort fees and taxes! I’ve tried calling Travel Up’s customer service for days and think their phone line has been turned off. I finally got an email response, and they said they are not responsible for the hotel receiving my money (this is literally their job as the booking agent) and that they will not issue a refund or help any further. Do NOT book through this site!! Total scam and worst customer service ever”
“I made a booking through them, but the hotel couldn't accommodate me, due to a mistake from their part. I asked for a refund. TravelUp informed me that they would intervene, as per their terms of service. After having received no refund, for more than 6 weeks, I wrote them back to ask for the results of their efforts. They told me that they were waiting for confirmation by their supplier. I asked them whether they were actively pursuing my issue (as they should be doing, if they were a responsible mediator), or if they had only made a doing quest to their supplier and were passively waiting ever since. I never received an answer as of yet (two weeks have passed since my last email, which was never answered and 2+ months since my request for refund)
That's the problem with small companies. If something goes wrong, they don't possess the necessary gravity (maybe even the intent) to act effectively for the protection of their customers. TravelUp is the epitome of such a company. If something goes wrong, you're in trouble. So it's better not to get involved with them at all.
Tip for consumers:
Stay away!
Don't take my word for it. Look up for relevant to TravelUp reviews on tripadvisor and trustpilot. I wish I had done so, before deciding to do business with them...”
“Horrible service please do not to book from this company.
The service is zero. Although its written on the website that to cancel it is free of charge they deduct a service fee.
If you dont accept this and wish to mainting the booking they dont care and just cancel.
This is not the way how you should treat people. Especialy not in this branche.
A holiday booking needs to be free of stress.
This company creates stress.
Hope they will shut down service soon. Guess they wont because they steal our money out of our pockets. (Personal experiance)”
