“The worst customer service I’ve ever had to deal with. I found them very difficult and unhelpful. In a stressful situation they seemed to make the situation worse. Speaking to them was difficult and not easy to understand.
I will never use this company again.”
“I was contacted about a change to the time of one of my flights, and was asked to reply to the email to confirm my acceptance of the changes. I took the opportunity to ask a question when I replied. The customer service rep Liam Johnson didn't reply to my question in his response, so I asked it again, plus one more question. This time he replied to my first question but not the second. So I left it at that! I'll check directly with the airline. He responded pretty quickly but could do with reading the customer emails fully and replying in full at first go, to save customer frustration (we don't like being ignored).”
“Don't by any means use these amateurs. They take your money and literally do nothing else! All I wanted to do was book luggage he said can't do it call british airways I waited a whole Hour for him to tell me that when I called british airways They said it's the agent you booked from they must do it. Travel up are rude unhelpful worse customer service ever experienced.”
“Very good customer service, the agent Liam Johnson was very prompt in bringing to my atention some flight changes, asked for my acceptance, and immediately issued the new e-ticket for me.”
“I booked a hotel through TravelUp for two nights. I paid cancellation insurance fee. Due to bad weather I couldn’t make it to my destination for the first night. I emailed and called them( no answer but left a voice message) early in day to cancel the first night because of flight delay. When I got to my destination the following evening I took taxi from airport to the hotel only to be told my reservation was canceled because I was a no show. I called TravelUp and spoke to a gentleman who said they had notified the hotel and will work on getting my money back. Later they email me to say that the hotel will not refund me.”
“Hi everyone,
I never leave reviews but I spent £600 on a flight which was cancelled and they had the nerve to only refund me £23!!
On top of this, they were making the refund process incredibly hard and difficult by asking me to confirm my card details etc. which im sure you all know is very unusual and there's no need for it.
i urge you to go with someone else. they are a fraud!”
“Victim of Flybmi going out of business, (they were operating a flight for another airline). Great help from Liam Johnson in getting a good alternative flight.”
“Terrible company they take your money dont book the flights and then try to palm you off with cheaper flights at worst times
Dont use would give 0 stars if I could”
“I had a reservation more than a month before my
Trip and have to cancel but travel up charge $20 per person per night they ripped me off I never will spend a penny with them and trivago just be careful when using trivago”
“I have had my return flight cancelled by the airline and I was assisted by Liam Johnson who helped me to changed my date to the one I that is suitable. He was very help communicatiing between myself and the airline to resolve this issue.”
“We booked flights through travel up to Harare and the price was good. The communication throughout the process was excellent. Liam alerted us to a minor schedule change and handled the reissue of tickets in a quick and timely manner.”
“DO NOT USE TRAVELUP. . . . .booked hotel. Ten days later, no hotel. Called to check, rudeness. Called to cancel, gave me a run-around. I should have known that their prices were too good to be true.”
“Flights got changed again. Spoke with Liam who made up for the initial inconvenient flight offered and rebooked us on a flight closer to our original booking. Understand the problem was more with the airline, but he sorted out the problem and got back to me quickly.”
“My experience with Travelup has been very positive so far. I had to change details of a passengers by phone and I got a friendly person to talk who give me clear instructions. Other email communication for itinerary changes with Liam Johnson and others in the team have been clear.”
