“Customer service is pure rubbish. I would rather save the headace and hassel and pay a little more with someone more reliable. Honestly stay away from these scammers”
“I really appreciate the assistance provided by Faraz Ali. It was a releif when Faraz called us back after numerous attempts to call customer service. He sent us the payment link and went above and beyond our expectation by confirming our reservation with the hotel. Faraz Ali is an asset for Travelup.”
“This chap is very helpful, friendly and informative.
He is very sympathetic to our request and is willing to explore other options to suit our budget best.
I recommend this agency highly and intact recommended to couple of our friends.”
“Non existent costumer timer service. Would rate zero if we could. One of flights changed departure time (by BA) contacted Travelup to say that we noticed that this means the connection won’t work. It took numerous emails, phone calls, bad online reviews and nearly two weeks to get them to arrange an alternative flight and e-ticket. They take ages to answer your call, when they do, they tell us to email, but they won’t answer emails. Never ever again.”
“Junaid Ansar provided excellent customer service. Really helpful with booking extra baggage on my multi lane trip.
Great impression of this call center, thank you”
“I am writing this review after 6 weeks of going around in circles with this travel agent, Hopefully we are now getting the refund I have now been promised by an Involuntary cancellation. Samson Samuel one of the customer services personnel I cant thank him anymore as for hopefully putting me in the right direction. Nothing but respect for him as this has been a stressful situation losing out on £1400 that I haven’t got. I hope I get the refund that im entitiled too and carry on using Travelup for my future destinations.”
“I had a reservation for 3 preferred club rooms, I amended my reservation to 5 people vs 6, still 3 rooms, I asked if 5 people would make a price difference, they emailed back and said it was 228 dollars less, sent me a link to pay the new price, what they did not tell me was they downgraded me to premium rooms NOT preferred, I emailed within 24 hours, no answer, called and was informed, sorry you agreed by clicking the link, it was right there in black and white, we cancelled your rooms and amended your booking. Total bait and switch, now I have 5 people in premium rooms NOT preferred and it will cost $900 to get preferred rooms.”
“Great customer service provided by Roy Edwards! Thank you for re-booking our cancelled flights well within 24hrs of me making contact with the customer services team.
Roy was friendly, helpful and was able to successfully re-book a flight for us that suited our travel plans. Many thanks for your help :)”
“Having waited over 2 years for a refund from Thai Airways this finally happened. Can’t really blame TravelUp for issues caused by Thai Airways, however they have been very good in processing the refund and customer service has been very good. It is a trustworthy company and I will have confidence in using the website again.”
