“Had to change my flights after they were cancelled by the airline. Got through to customer services quickly and Lisa Jane was brilliant. She was calm, patient, friendly and offered me options. She even called me to confirm the new flight arrangements. Thank you”
“Kyle Roberts was very helpful today when I had to rebook my flight after it was cancelled by British airways. Another booking was made for me in a timely manner.”
“Lisa Jane very helpful who finally got flights changed
Other members of staff very poor service and had to call back 4 times until someone helpful was able to help”
“BA had cancelled my outbound flight from Heathrow to Zurich. I was very anxious that i would not be able to find another outbound flight the same day.
Lisa Jane managed to book me an outbound flight same day without any hassles and even an upgrade :)
She was so proffessional and very kind on the phone, answering all of my questions.
Thank you so much for taking care of everything Lisa! I will be sure to use travel up in the future and recommen you're services to friends and family!”
