“Lisa Jane the call handler really worked hard in finding the right and most suitable flights for me and gave me live options of various flights by email so I could check the most suitable flights for my needs and all I had to fo was to reply on that email so she could book that flight. I was most impressed by the speed with which she got the flight options and I quickly booked the flight most suitable for me within minutes. Been a frequent flyer, I haven’t come accross this sort of efficiency do I would definitely recommend Travelup, Most impressed. Thanks Lisa”
“Firstly, Samson was very efficient so thank you. BA cancelled our flight but we managed to get vouchers to replace the flights thanks to Travelup. It would have been 5 stars if they had made us aware of it as an option earlier, but we're happy overall so thanks Travelup”
“Phoned as I had some queries, phone was answered in good time. Mr Rehman takes the time to listen - appears to be a knowledge and professional customer service representative - Would definitely recommend Travel UP!”
“Easy booking process, they email back straight away, the only thing is sometimes they don’t pick up the phone. Other than that I would book with them again.”
“The agent Sana Altaf was very friendly and diligent in her advice in helping me make a reservation using the voucher that I had available with TravelUp.”
“It was a long and difficult process caused, apparently, by systems problems with the airlines. Couldn't do it on line as the website it repeatedly said there was a system issue after I'd typed all the personal info in, attempted to pay by card etc. So I phoned you. Was cut off after your recorded messages the first time but got through ok the second time. Got there eventually but the call took almost an hour before we successfully completed the booking. The guy helping me - Junaid Ansar - was very helpful, patient and polite and he made it all happen eventually. Must be a tough job for those guys if every trip is so difficult to book and you need to look at why it should take so long to complete the booking and why the online system just didn't work.”
“I have trouble booking online then I called the office for help.. SAMEER answered and done all the booking for me over the phone.. Very helpful and good communication.. Definitely using again...”
