“Customer service (served by Roy Edwards) was very polite and responsive. They provided full information on my flight cancellation and offered the next available flight with all required information”
“Travelup have been AMAZING been using them for years but this time I had problems with travel due to COVID however travelup really looked after me, walked me through everything and did what they can to help.
Samson Samuel not sure if i should be naming him but he really helped me, very patient and very helpful and got me the best deal. really really nice guy!!!!”
“Very stressful and lengthy transaction, mainly caused by poor phone connection and language / accent problems.
Your agent was very patient and helpful.”
“Dreadful experience spent most of my time on hold waiting to get through. After 15 mins wait the phone was put down on more than 5 occasions when I was supposed to fly the day after. Constant cancellation of my flight after taking payment 3 times and offered no help at all. Barely any English spoken on the phone would not recommend”
“Nash of travel up has been amazing. When BA cancelled our flight he managed the whole thing for us. I'm currently in barcelona and one email to him was answered immediately advising us our current flight has no disruptions. Thank you Nash”
“I spoke with mash today who gave helped me with a name correction . I have been trying with travel
Up for 7 days amd been fobbed off by Mathew in particular.
He is a total
Time waster and didn’t help at all.
After speaking with Nash he resolved my issue within a good time scale and was helpful and polite .
I have only good things to say about Nash.
Thanks”
