“My initial booking was no problem but my return flight was cancelled due to Covid. Sadly the next two return flights were also cancelled and subsequently I was offered a voucher. Since then I have tried to use the voucher on several occasions without success. The latest excuse is that the voucher must be used by 30/9/23 although according to British Airways website the vouchers are valid until 30/9/24. All contact has been very protracted and unhelpful.”
“Having a lastminute urgent change of travel plans, I was able to connect with Ms Michelle V. She was patient,knowledgeable _ promptly responded to the questions I had, problem_solving by trying to allocate seats for my 10yrs old who was now to travel with other family members. Kept me on the loop and i felt valued & not rushed. Thank you for your time, help & advice too.
Regards, CK”
“Made a WDW reservation for Coronado Springs resort in January 2023. So now I am writing this review to thank travelup customer service agent Harley Winget, as we did arrive as planned and everything with our stay seems to be fine. Harley assisted us while whole reservation process and we got everything cleared. Many thanks!”
“We had booked flights with travelup, I was planning on travelling with a friend, however she took seriously unwell and was unable to travel. We communicated with Peter Braun, who was empathetic and professional in dealing with our situation. We managed to get the flights arranged to that I could travel alone, without any charges being incurred.”
“Hello
KYLE ROBERT was very helpful, he found me my flight that I been looking for.
quick and provided me with all the information needed for my flight.
Much appreciated and will definitely book my flight again with him”
“Kyle Roberts have been very helpful, quick and provided me with all the information needed for my flight.
Much appreciated and will definitely book my flight again with him.”
“Hello,
Kyle Roberts was very patient and kind when I found booking my family’s flights to be very stressful and difficult.
Well done and thank you Kyle for your dedication and patient hard work.
Ten stars for you!!!
Thanks, Camilla”
“I have booked through travel up several times now and I have been very happy.
Few days ago I had an inquiry and rang travel up .I booked the tickets on the phone with Kyle Roberts .There were several further inquiries.Kyle had provided my with his direct phone number and he answered promptly each time .
Very helpful.I will definitely use again.”
“Thank you Kyle Roberts for all your help and assistance. You were really helpful and very professional. Thank you , you are an asset to your team . Many thanks Debbie”
“Having booked a flight to Japan I was informed very soon afterwards that flight details had changed, all information was updated and sent to me with confirmation of flights along with information on baggage and seat booking availability from N Davies. Very impressed with prompt response, very reassuring.”
“My review is simply based on the fantastic service received by Asif Khan at TravelUP UK office. I had to wait for 72 hours to get the e-tickets and was getting worried. I spoke to various agents, some were helpful besides one bad agent on a night shift. No one resolved the pending e-tickets until I spoke to Asif Khan who went above and beyond to follow through both internally and called me back as promised to confirm the e-tickets were received. I am only giving 5 stars for Asif as he promptly delivered etickets within few hours and also called me specially to confirm. Kudos to you Asif Khan!! TravelUp management please recognise this individual.”
“our BA flight was cancelled but we were given a few alternatives and were booked swiftly into a new flight with no extra costs
Our travel agent (Dua) was very effective”
“Unfortunately I had to cancel my booking because of the wrong date. However I am pleased to know I will get a full refund. Thank you Uzair Khan for your help.”
