“Lisa Jane was very helpful and guided me through the booking as it wasnt working online, she spoke very clearly and helped explain things to me when I wasnt sure! Would recommend definitely be ringing her again when booking my next flight.. thanks again Lisa!”
“Nash Davies helped me rebook my flight that got cancelled by the airline.
Initially he could not get a hold of them but he held his word and followed up and called back with my new flight details with 1h.”
“The Great people working in the office to help the costumers.
Mr Taha Saddeqi attended my call with highly respectful manners
Very kind and helpful staff
Thank you very much”
“Thanks in a million Nash Davies, I am most grateful for your assistance and prompt response to my plight when a leg of my trip was cancelled. You are a true pro; Keep up the good work body — Well done...👍🏾”
“Travelup initially did not make me happy, because when I tried to book online, it was unsuccessful on both occasions. Then I spoke to a friendly staff member Sana, who helped me with the booking. She was on the line guiding me through the process and the booking was successful, although it did take a while (due to slow system - no fault of hers) - I greatly appreciate the service”
“Spoke to someone, they took no details of my issue and said they will look into it, had me on hold for 40 minutes. I gave up, phoned back and spoke to someone else. They took the details and put me on hold for about another 15 minutes before Junaid answered and had to explain everything to him again. It took Junaid about 30 minutes to explain something quite simple and then he spent nearly 20 minutes getting me to leave a review for him, mentioning his name, on here.
Awful.
Don’t make people leave reviews whilst on the phone to you- especially when the service was abysmal!”
