“The overall experience with TravelUp has been average primarily because of how difficult it has been to make contact initially and also the slow response. Calls are charges at premium rate and waits were between 20 and 30 mins.
Eventually I was passed onto Kyle Roberts who was very helpful in resolving the multiple issues and facilitating a refund although not the full amount.”
“I have been served by Tahir Sajjad who has been very helpful to book holiday flight to Turkiye for my family. He has been really good over the phone and served with best. Well done Tahir and please carry on helping people with good service.”
“I have always used travelup to book my flights because they remain competitive and you can discuss your options with an agent beforehand to make sure you get the best possible deal. On this occasion I spoke to Alex Victor who was superb in listening to my needs and trying to meet my expectations to the best possible way. Needless to say this is another flight I have now gone ahead and booked with Travelup. I would recommend speaking to this agent when looking at travel options.”
“Appalling customer service. I had a flight cancellation by the airline, TravelUp told me they could not rebook the flight (even with another airline, despite there being plenty of options), and then would not simply refund my booking cost, they started deducting lots of fees for 'administration' and were unwilling to refund the full amount. In post-COVID uncertainty, I would stay clear of agents like this that try to profit from cancellations and rescheduling.”
“I had to do last minute flight cancel and I was very worried about whether I will get refund or no But Nash Davies was kind enough to check with the airline and did a very good job by giving the voucher. I'm very pleased with Travelup.”
“Very much satisfied with the assistance I received from one of the adviser named Lisa Jane. She was very competent and tried her level best to sort my ticketing issue. Happy n satisfied. Thanks”
“My flights were cancelled because of BA flights suspension to Pakistan, Islamabad. However, TravelUp made sure I got an alternative fight for the very next day with Qatar Airlines with no extra cost. Very Happy and many thanks to Gareth Daniel, my Travel Agent. Thumbs up and 5 stars!”
