“The service I received today from Fleming Grayson was excellent. He listened to my concerns and worked very hard to resolve the issue. My flights had been changed less that 36 hours before travel and I had not been informed .until I make contact 24 hours before departure as I could not check in. The flights had been changed as had the route, Prior to him taking ownership the service was poor. He should receive some form of recognition. I am however concerned that I will experience the same issues on the return flights...”
“I bought a very reasonably priced ticket to Cuba several months in advance. There was a change in flight times but that is not unusual with such an advance ticket. The change was clearly signalled by Janki who was very helpful.”
“I booked flights via Travelup. Unfortunately, the airline cancelled the scheduled flight. The customer service at Travelup were helpful in reorganizing the itinerary. Even though it took a couple of weeks for this to happen, they eventually managed to change it. Overall good service!”
“My flight was cancelled by the airline (BA) and TravelUp helped me get a full refund for the ticket. It took a few weeks for the refund to come through, but all is done by exchanging only a couple of emails. Thank you Fleming Greyson for your help.”
