“I understand there are some negative review, so when I got message from BA that my return flight got cancelled, I was in a bit panic as the phoneline was far too busy and very long que waiting. So I decided to send an email to request a new flight.
I was so impressed by the speed of response, within 24 hours , I got a reply and got an offer of alternative flight without any problem. Supper smooth and excellent service. So maybe use email will be a better option. I will definitely recommed Travelup with confident . Their price is very competative as well. Thank you for your support.”
“Mr Muhammad Ibrahim dealt with my request quickly today and assured me that we would get the refund within a few working days. However there has been a long wait since we first requested vouchers on 30.08.20 as being senior citizens we are still reluctant to travel.”
“Booking confirmation was within the time advised, but the nature of the email wasn't great. Entitling the email 'failed reservation' leads one to confusion if this is a successful confirmation. Confirming the reservation with the line 'Please note that your reservation is well confirmed' is appalling English and unprofessional, the hotel consultant, Faraz Ali, may as well have ended the confirmation with 'innit, bruv'.”
“It took me 3 attempts being on the phone and 3hrs later for my flight to be sorted thanks to Muhammad Ibrahim. Reason I called in was my email wasn’t getting a reply back, which would have saved me a lot of time if travel up email back”
“This is the worst experience ever. No reservation was sent to the hotel. We had to take another hotel because the Sheraton hotel haven’t received any reservation from your end. Need to have the money reversed back asap. I will not recommend you! Shame on you!”
“Kyle Roberts listened carefully to my issue. I needed to rearrange a flight. He came up with a solution and I am expecting a refund for my flight change and an opportunity to rebook at a later stage. Thank you.”
“Tahir Sajjad was extremely efficient and helped me with the minimum of fuss when my e-ticket had not turned up, which it has now, to my great relief.”
