“bad customer service
DO NOT USE TRAVELUP
they charge you $20 per person for hotel bookings. It’s not stated anywhere when you book your hotel except the term and conditions which is 20 pages long. When I called, they agent even hung up on me”
“Fleming Greyson, from schedule change department was kind and kept me updated about the changes in my flight schedule. I was listened to and accommodated as much as possible. Thank you Fleming.”
“I recommend travel
Janki sent me an email saying that my etickets times has changed wether i want to accept the changes or not which is very nice i 100% recommend”
“Fleming Grayson was patient and very understanding given that BA just cancelled our flight home!
He reassured us and booked us an alternate flight even though he had clocked out for the day. 7*Customer service from him. Wish there were more of him in this day and age”
“I was very pleased how my query was resolved by a guy called Fleming Greyson from Travelup.He has excellent communication skills and responds to emails quickly.I would highly recommend him.”
“Easy to book, impossible to change. I booked a no-refundable ticket (OK with that0, but then TravelUp wouldn't let me make any changes without serious financial penalties.
Their admin support email is also not responded to. They have no interest in customer service.
I also note that they haven't sent me a Feefo feedback request like they should do. These guys are cherry picking their feedback, be very careful.”
“Having used other lo-cost travel agencies,this Travelup is streets ahead for customer service. Kate Atkins helped us recover our booking and took the time to make sure we were able to complete payment online. At no point did she rush us, but showed great care to make sure we were happy. The waiting time was within minutes - considering we were ringing peak time. The price we paid for our ticket was definitely lo-cost and included baggage allowance in the same fee!
Travelup pick great staff and offer a great service all round.”
“Absolute disgrace of a company; I booked a flight for a friend and they confused both our names as I used my name when providing credit card details so I ended up with a booking in my friend's first name and my surname ... after asking to see passport details to confirm the name they became completely non-responsive to fixing the problem, phone line always jammed, about ten unanswered emails over a 2 month period ... will never use this company again, STAY AWAY as they are not ABTA protected !”
“Booked 4 return flights to Thailand yesterday, but accidentally selected the wrong month to return. They are refusing to change or even cancel our flights. Terrible service”
“The very customer services is very fantastic! The staff are very patient and courteous. I would recommend this travel agency to anyone looking for buying a stress free!”
