“I had difficulty to pay online for my flight ticket I call to travel up and ALEX VICTOR one of the team he was very helpful and he helped me to book flight ticket and pay online .
Thanks”
“Faraz Ali Is the best 😍. He booked us through the phone and added a request for hotel upgrade as it is for our anniversary and followed up later to make sure all is good and confirmation was sent and everything.”
“Lisa was very helpful when I needed to redeem a credit from a previously cancelled flight (cancellation on my part). Will use Travelup in the future :)”
“Absolute nightmare to contact - I’ve been waiting 8 weeks for a matter that is yet to be resolved. Can’t even get a refund and have had to contact citizens advice and report to trading standards. Travel up are only sending review links to select customers for reviews.”
“The customer service centre was very busy, but once I was connected both the admin and baggage teams were very helpful. Junaid was very professional and polite, he clearly explained the options and gave great service throughout by keeping on the call and sending me information by email. Well done Junaid, thank you!”
“Lisa Jane very helpful, stayed on the line whilst I made payment for my suitcase, still waiting for confirmation of payment and adjustment to my ticket .”
“A bit of a wait on the phone (having tried email) but once I spoke to Muhammed Ibrahim he was able to resolve the issue of a flight cancelled by British Airways very quickly and helpfully. Happy to recommend them.”
“Kyle Roberts is an excellent asset for the company. Really polite, very helpful and genuinely going out of his way to provide an excellent customer service. Scores 10/10🙂”
