“After BA changed my flights for the second time KYLE ROBERTS fixed it for me. Wait time in phone queue is a bit tedious but both times isues have been resolved by Travel Up - Thanks Kyle”
“We have found this company to be an absolute shambles. We cancelled our flights with them and expected a partial refund. We were passed to a call center with a team who could hardly speak English.....suspect that was deliberate, rather than refund us they charged a further £1700!! That was after 1 hour of being on the phone. Not giving up but stay well clear they are not a reputable company despite the professional looking Web page. One of the call agents actually swore at my wife when she phoned to complain.......disgusting.”
“I had difficulty to pay online for my flight ticket I call to travel up and ALEX VICTOR one of the team he was very helpful and he helped me to book flight ticket and pay online .
Thanks”
“Faraz Ali Is the best 😍. He booked us through the phone and added a request for hotel upgrade as it is for our anniversary and followed up later to make sure all is good and confirmation was sent and everything.”
“Lisa was very helpful when I needed to redeem a credit from a previously cancelled flight (cancellation on my part). Will use Travelup in the future :)”
“Absolute nightmare to contact - I’ve been waiting 8 weeks for a matter that is yet to be resolved. Can’t even get a refund and have had to contact citizens advice and report to trading standards. Travel up are only sending review links to select customers for reviews.”
“The customer service centre was very busy, but once I was connected both the admin and baggage teams were very helpful. Junaid was very professional and polite, he clearly explained the options and gave great service throughout by keeping on the call and sending me information by email. Well done Junaid, thank you!”
“Lisa Jane very helpful, stayed on the line whilst I made payment for my suitcase, still waiting for confirmation of payment and adjustment to my ticket .”
