“Hi I've just been dealing with a Travelup employee, Lisa Jane who has very efficiently rescheduled my cancelled flight. Many thanks for an easy transaction.”
“After 48h of waiting for my confirmation and voucher, Faiz was the first one who kept his word and made sure I received them with minutes. I was really fortunate to reach him.”
“Having a flight cancelled by BA ! It took them five days to let me know to go back to Travel up.
Lisa -Jane answered my call after a short wait and spent all afternoon getting me another flight.
Thank you - great customer Service Lisa 👍👌”
“Lisa Jane did a great job of rebooking our flights quickly and efficiently following a flight cancellation by the airline and she also sent confirmation emails quickly. Thank you”
“Excellent customer service by Agent zunaid. He was very efficient to solve the issues of the customers. My flight was cancelled by airlines and i have informed zunaid about this issue within 2 hours he resolved the problem and he has arranged me an alternative flight. very impressive, great service.”
“Excellent customer service - there was an issue when booking my flights. I got through to Sameer Akhtar when calling who then seamlessly resolved the problem for me. He was extremely helpful and polite. I was very impressed. Will definitely use Travelup again.”
“Today I was dealt with by a very friendly telephone customer service person. Up until now they have not been very helpful and friendly but today Mohammed Ibrahim was. I would like to have him recognised for his kindness. You need more operatives like him. Thankyou.
I hope he is recognised.”
“BA cancelled one of our flights. Hearhrow. After emailing the TravelUp admin team, Milo Grey managed to reorganise an alternative flight for us. Very quick - less than 24 hours- response and resolution. Very impressed. Thanks!”
“Great experience with Abdur Rehmen. Booked flights w/ BA and am told I'll receive E-tickets in 24 hours. Thanks Abdur Rehmen, great working with you.”
