“I booked Finnair flights through TravelUp but when I came to check-in I found that the time of the return flight had changed. I phoned Travel Up but they told me that it wasn't changed on their system & that I needed to contact Finnair. Finnair were useless & said I needed to contact American Airlines who were running the flight. American Airlines were very helpful & they confirmed that the flight time had been changed BUT they couldn't re-iisue my e-ticket - it had to be done by the booking agent, TravelUp. So again I phoned Travel Up who continued to deny that it had been changed & I eventually insisted that I talk to someone more senior in their organisation. He did actually listen to what I told him & eventually he contacted American Airlines who confirmed the flight time change with him. TravelUp promised to re-issue the e-ticket but despite 3 emails to them while I was travelling I did not receive it from them & had to sort it out myself at the airport. Their service was truly lousy, just passing the buck, leading to a lot of time & frustration for me in getting this sorted”
“Recently I was contacted by customer service offices Janki - Ticketing Department about minor change to one of my flight legs of OJ Ticket. Needed my confirmation. As it doesn't affected to my other legs to final destination, I sent my confirmation, and received the ticket with the new flight times. Very quick and smooth process. Fully satisfied by the job and personal attitude to me by Janki.”
“bad customer service
DO NOT USE TRAVELUP
they charge you $20 per person for hotel bookings. It’s not stated anywhere when you book your hotel except the term and conditions which is 20 pages long. When I called, they agent even hung up on me”
“Fleming Greyson, from schedule change department was kind and kept me updated about the changes in my flight schedule. I was listened to and accommodated as much as possible. Thank you Fleming.”
“I recommend travel
Janki sent me an email saying that my etickets times has changed wether i want to accept the changes or not which is very nice i 100% recommend”
“Fleming Grayson was patient and very understanding given that BA just cancelled our flight home!
He reassured us and booked us an alternate flight even though he had clocked out for the day. 7*Customer service from him. Wish there were more of him in this day and age”
“I was very pleased how my query was resolved by a guy called Fleming Greyson from Travelup.He has excellent communication skills and responds to emails quickly.I would highly recommend him.”
“Easy to book, impossible to change. I booked a no-refundable ticket (OK with that0, but then TravelUp wouldn't let me make any changes without serious financial penalties.
Their admin support email is also not responded to. They have no interest in customer service.
I also note that they haven't sent me a Feefo feedback request like they should do. These guys are cherry picking their feedback, be very careful.”
“Having used other lo-cost travel agencies,this Travelup is streets ahead for customer service. Kate Atkins helped us recover our booking and took the time to make sure we were able to complete payment online. At no point did she rush us, but showed great care to make sure we were happy. The waiting time was within minutes - considering we were ringing peak time. The price we paid for our ticket was definitely lo-cost and included baggage allowance in the same fee!
Travelup pick great staff and offer a great service all round.”
