“After checking using the airline app using the booking code, I noticed that the flights had been cancelled. I contacted the airline and they informed me it was due to etickets not been issued and they rebooked the flights, but got cancelled again. I then contacted TravelUp and Roy Edwards was able to rebook the flights and issued new etickets. Everything worked out. Thank you.”
“Travelup is very bad as they didn't notified when the Flight was cancelled, we had checked ourselves and rebooked in last minute. Travel up is very bad, if we had not checked in Airlines portal(one week before), we would have been in big trouble. Strongly recommend not book through Travelup.
Customer service is very bad too, they were picking up phone after 10 or 20 mins in queue but were silent without answering any at all, happened few times, at last answered after few attempts.”
“Don't book with this company.. They are a SCAM. I was due to travel in Aug but due to the new rules by the Turkish govt removing Nigerian passport holders from the list of countries eligble to apply for an evisa I am no longer able to travel. For a £972 ticket for myself and my wife they say we are only due £11pounds. Is that not ludicrous!!!!
I will keep calling you guyz out until I get my full refund. This company is a SCAMMMMMMMMM”
“Good services from ASAD KHAN but TravelUp was quite late to inform me of flight change since I already find out from the flight's website but overall not too late. So 4 stars from me.”
“Excellent service throughout the booking. Received quick responses on every emails sent. Defo deal with Tahir Sajad in the future and would recommend to my F&F.”
“Travelup is a reliable ticketing agents. They respond to the questions promptly. There is honesty. Muhammad has been very professional and polite with my queries.”
“Haven’t had the best experience with this company over Covid times in the past but prior to that and presently I am very satisfied. Dealt with a very kind professional gentleman called Kyle Who was brilliant. Would use again if dealing with Kyle”
“Asad Khan was very helpful throughout the process of rebooking the flights. He was very polite and gave all the information regarding flights timely which prevented us of all the hassle.”
