“Today I was dealt with by a very friendly telephone customer service person. Up until now they have not been very helpful and friendly but today Mohammed Ibrahim was. I would like to have him recognised for his kindness. You need more operatives like him. Thankyou.
I hope he is recognised.”
“BA cancelled one of our flights. Hearhrow. After emailing the TravelUp admin team, Milo Grey managed to reorganise an alternative flight for us. Very quick - less than 24 hours- response and resolution. Very impressed. Thanks!”
“Great experience with Abdur Rehmen. Booked flights w/ BA and am told I'll receive E-tickets in 24 hours. Thanks Abdur Rehmen, great working with you.”
“Not helpful not correct information given.
Not answering the phone putting on hold .
Nearly more then one hours and when they answer relevant person not available.
Do not book with them please check before you book your flight with them .”
“Yes, the customer service from Kyle Roberts was really top-notch. He helped me to rectify my flight that was canceled by the airline. He was patient and gave good customer service.”
“ABDUR REHMAN was amazing! super helpful. extremely patient! most importantly got the job done! I feel so happy and pleased with his service.
thank you Abdur!”
“Apart from the wait time which took me 4 attempts to get throw, I Spoke to Peter Braun and he was great and very professional, managed to book my sister a flight as her original flight had got cancelled, very good customer service from Peter, thank you for the great customer service you provided and not forgetting the call back you made to put our mind at rest and to insure that my sister flight had been rebooked again thank you”
“I was very pleased with professional approach and great costumer service of Roy Edwards.After our flight cancellation I went in panic mode. Roy helped to put my mind in ease by confirming that our flight will be rescheduled and we will get on plane.He called the booking team and even if it was close to end of their office hours he made sure we will get response to our email and updates regarding our alternative flight.I am waiting for new e-tickets hopefully they will arrive as promised within 72 hr.time frame. Thank you for your help”
