“This is the first time I use Travelup to book my holidays, the website is easy to navigate.
I have to mention Lisa Jane for her amazing customer service she guided me to find what I was looking for keep up Lisa.”
“Travel up is most on unreasonable company I have meet, three of us to travel to USA on Sunday a before we went CPR test my mum tested positive for covid. I called to explain, so they can cancel her ticket but they telling me that he will not refund the money that they only paid £30.00 for tax as if that I am the one make a rules that if you have covid for cannot travel. No customer care at all.”
“NOMAN ASLAM
Above consultant was very helpful to me when my schedule flight gets cancelled.
He responded to my email quickly and rebooked on next available flight.
I’m very happy with their service.
Thank you”
“We have been given this customer service number 01189707593 which they never answer. After back and forth email with their customer service team, they called us on Saturday at 10pm and when I asked why did not you answer any call during the weekdays between 9am and 5pm and why are you calling
at this time of the night. Their response was that we are 24/7 company and can call you anytime. I was shocked to hear that response from a customer service advisor.
Our experience was horrible and would never ever recommend others to use them. Here is the synopsis- our flight schedule was changed and Airline was offering a new schedule which is not convenient for us. We paid the special price to have a shorter transit, however when the schedule changed our transit time changed from 2hr30m to 11hrs25m. We will have an 8-month-old baby with us and requested Travelup to review this new schedule or even consider contacting the airline to arrange airport accommodation. In response Travelup agent said this is the only option for you otherwise you can request for cancellation which would cost £135/per person ( we are 4 travelers). In the end, we have to accept the long-haul transit.
Even when we appected the new schedule, we had to send 4 emails for the new itinerary before the response it back.
We made the mistake to use Travelup as our travel agent and would never every use them again for sure.”
“Hi,
I managed to sort out my booking with an amazing customer service officer named Sheikh Omar, he must be a gem to the company!
It is highly appreciated the way he supported me with whatever queries I had and also in an excellent manner, with patience and consideration!
We had two telephone conversations and several email exchanges which he very efficiently dealt with.
An absolute pleasure to get such high-quality service from him!”
“Hi,
Just spoke to SHAIKH OMAR who provide me with information with patience, consideration and reliability. I am very pleased to get excellent customer service from him.
Ishrat”
