“The company has good prices which is why I booked last year to travel to Spain. But due to COVID I couldn't make it and I was offered the vouchers. This year I decided to use my vouchers and travel to same destination. I tried to book online but the system does not give me the option to use voucher when it is time to pay, so I had to call customer service (which is a premium number, therefore you pay for every minute). Online the price was 654.60 pounds but in the phone it is 770 pounds, after questioning this to the gentleman, he told that nothing can be done and that is the price he has, then after insisting I was given a 20 pounds discount (better than nothing) and we proceed with the booking. I don't know if I would use this company again... The positive is that the gentleman (named Samson) did call me back when I run out of credit, which I am glad because after that we stayed another 30 min in the line to make the booking. Finally I have my flights sorted, but at higher price than the website...”
“Absolutely awful experience. In the end realised I was booked from the wrong airport. Actually just repaid out of my pocket to rebook. Sana did not answer my questions or get back to me to help solve my problem.”
“I had a cancelled return flight and Nash Davies did really well to help reschedule. I spoke to a number of staff at Travelup who were not helpful at all so was very relieved that Nash was able to help me.”
“Eventually got what I wanted. Would be good if Sana actually listened to what I was asking instead of rushing to offer me different times. All good in the end”
“SANA ALTAF​ has been of great assistance, She explained everything well and find the best tickets for us. Very good communication and excellent services. I highly recommend her for a consultation to other travelers.”
“This is the first time I use Travelup to book my holidays, the website is easy to navigate.
I have to mention Lisa Jane for her amazing customer service she guided me to find what I was looking for keep up Lisa.”
