“Worse service I have ever experienced! DO NOT BOOK with Travel Up!
My flight was cancelled, and it took them more than 3 weeks to come up with an alternative. The re-routing was horrible (2 lay overs with +4hrs stop over); on top of that they even got the destination wrong!
If they allocate you to Sophia Smith, ask for someone else if you do not want to waste your time!”
“Paid for hotel and got through their voucher. Called the hotel to make some special requests but they did not recognize may booking. Called Travel Up and was told they need a supplier reference which could take up to 7 days. No update after 7 days so contacted them again asked to wait another 48 hours. 5 days later still nothing. Told they are chasing the supplier daily but not getting what they need from them so asked for it to be escalated to their own and the supplier management. Absolutely no ownership of the issue or proactive communication, me constantly chasing. Basic customer service does not exist. Look past the attractive prices and save yourself a world of pain.”
“Shite, they took all of my card details and i had booked and bought the flights and then they said it was unavailable to book on line then put us onto a recorded call saying we were 14th in the queue and our wait would be 10 seconds. It took it half an hour to get down to being 6th in the queue... Load of crap never ever book through these scammy sleazy bastards. Thanks for listening....”
“following some initial problems with tickets after a change in flight times, Jenna Summers took over the account and the tickets were issued within hours.
Thanks Jenna”
“George Bailey was very helpful in booking flights to NY for us at a good price when availability was low and online price sites proved unreliable. Although the process took longer than expected and several calls back and forth, it was worthwhile and George was polite and helpful throughout.”
“I wouldn’t even give 1 star. My partner and I are currently stuck in LA and can not fly home due to flight cancellations. Because we booked through this company we can not get the airline to pay and we are going to have to pay over £1000 each to get home. Their help lines are terrible and they told me I had to speak to the airline. But they told me the airlines help desk was closed Andy I would have to call again tomorrow! So they expected me to spend the whole night in the airport that I’d already spent 20hours in trying to sort a new flight. They are a terrible terrible company that have abandoned abroad. A typical take your money and run company NOT to be trusted. Not responded to my emails or call. Absolutely shocking”
“Managed to change the travel dates after couple of calls to the Airline to reserve the seats and then Agent had to call to confirm
Sofia Smith was very helpful and understanding”
“Easy straight forward payment,after email sent, 2days to answer quite good to say who you are dealing with no dispect it would be nice to speak to some one in English had a voice message could not understand a word of it anyway happy with the service will book again in the near future thanks andy”
“Jenna dealt with my booking and queries efficiently and promptly. She was also reassuring that an alteration to my first flight time arrival would not cause any problems with my connection.
She was polite and pleasant at all times.
Thank you Jenna”
“Your customer service is the worst I've ever delt with do they get any training at all I've rang 7 times and they have give me no help at all I will never use your company again”
“Great customer service from Janna Summers. Booked flights to India then Oz involving 8 flights, have been quite a few schedule changes by the airline but kept advised and none causing any problems.”
“Do not trust on this website at all! They present an amount when you make the booking and then they contact you to say that the price was wrong and ask you to pay more if you want to keep the booking otherwise they cancel it. Basically, I made a reservation yesterday for a flight for 2 people to Madeira and the final price when I confirmed the booking was £353,56. Today I received a called from Savio (very unhelpfull manager I might say) to inform me that there was an error on their website and that the actual final price is £451.56 and if I want to keep my booking I will have to pay the difference or they will cancel the booking and refund me. I found it very cheeky and unreliable of him to ask me to pay more when I actually was already charged for the price agreed when I confirmed the booking. So, I did not think twice and ask him to give me my money back as this really looked like a kind of scam that this manager was trying to do with me. Finally, I ended up making my booking directly with BA with a lower rate that Travel up was trying to charge me (£414.00) and it's already confirmed and paid the same price that was agreed. First and last time that I book for anything with Travel up.”
