“My cancelled flight was transferred to another airline. My query about about the baggage was not picked up by the company for over two weeks as it was on an open office system? Travelup needs to sort this out in house.Once i managed to contact Fleming Greyson he apologized for this confusion and dealt with the problem very quickly.”
“I am very impressed with the professional customer service provided by your staff Janki and I will always recommend Travelup to any of my friends and associates.”
“I had the flight cancelled on 08 December, and offered a flight day later accepted change and I am on the airport and they telling me that my flight has been Void.”
“TravelUp is not an easy site to navigate. In order to pay for accommodation, you need to e-mail them. They then send a link on which allows you to pay for the service but the link is only active for a limited time. It's all too weird and difficult. All other sites that I have used are simple to navigate in comparison.
What's more, when you decide to cancel because it's getting all too difficult, they take your deposit - no refunds.
I would highly recommend that you avoid this site.”
“Fleming Greyson in Schedule Change Department was very efficient, kind and helpful when flight times were changed by the airline. He speedily expedited the re-issue of the e-ticket when I had accidentally left it to the last minute. Thank you x”
“I had to reduce my booked 14 night hotel stay by one night and expected the refund to be the cost of that one night (£66) minus a £10 admin fee per person.
So the refund would be £66 x 2 = £132 minus £20 admin= £112.
But the agent said he would rebook the entire 13 nights which he claimed was now costing £68 a night (even though the lower rate was still showing on their website!) and my refund would be just £58. Nah - I couldn't work that one out either!
Despite exchanging e-mails and talking to Travelup agents, I have been asked to jump through so many hoops to get this paltry refund amount, that I have kept my booking as it was.
I think the problem was compounded by the fact that neither of the two agents I spoke to, Danny Morrison and Charles Tyler were very articulate and certainly weren't willing to put in writing an explanation.
So much for "free cancellation".
Shan't use them again.”
“DONT USE THEM
I booked a flight 2 month before I was going and thought the service was good and easy to use. THEN THEY CANCELLED our flight. The reason was the flights have gone up and I need to pay extra if I still wanted them.
They shouldn’t b able to get away with this. I ended up booking with another company and had to pay extra.
This company won’t give me a refund for 2-3 months
I WONT BE USING AGAIN”
“Airline cancelled my flights and have refunded my money to Travelup. Travelup have kept that money and they have not refunded it to me and are not responding to emails.”
“If ANYTHING on your booking needs to be changed then good luck to you. 5 months after I was told my refund had been accepted and was ready to send I am yet to receive a penny.
To this point I have sent exactly 74 emails, made multiple calls, and I am still being given the same excuses and lack of information as on day 1.
The few responses I have received have been short, vague and littered with errors. I discovered the company is run from a residential property and I have major doubts that the company is fully legitimate. Without a doubt the worst customer service I have received from any company in any field. At least I have learned to book direct.”
