“After waiting half an hour to speak to someone, I was passed onto Kyle. I have been extremely frustrated by the lack of response and poor customer service since I started the process of using the travel voucher to rebook a return flight to Doha. Kyle offered advice and next steps which was appreciated however the issues is yet to be resolved.”
“WARNING DO NOT USE THIS COMPANY
THEY OFFER CHEAP PRICES BUT THE CUSTOMER SERVICE AFTER THEY HAVE YOUR MONEY IS A DISGRACE, THE GOLD POLICY FOR REFUNDS IS A BIG CON, THEY DO NOT REFUND, IF THEY ANSWER THE PHONE TO YOU AND YOUR MANAGE TO SPEAK TO SOMEONE BEFORE BEING CUT OF YOU HAVE DONE WELL”
“Kyle Roberts was extremely helpful in finding me the best deal for my dates and was able to include luggage, was also extremely friendly and kept me updated throughout the process, great service from Kyle and would highly recommend travel up to everyone!”
“I am really happy with the costumer service that sameer akhter provided to me today 110% with the flight changes due to British airways cancellation flight and got me another flight sorted May god bless him and he keeps up the good work”
“I'm really happy with Abdur Rehmans service today. Not only did he listen to my query but was able to resolve it on the phone in a quick, efficient and timely manner. He was very polite also.”
“I was a bit trepidatious. And it started painfully (I don’t know my phonetic alphabet!) but Tajir Sanjay helped me. I’d called because I’m searching for flights to Vancouver I couldn’t easily find ones that were changeable without fee and that had hold luggage. So I was wasting a lot of time on line. He helped me find direct and non direct flights then we exchanged emails to verify name etc and pay whilst I was still on the phone. Took a while but we’ll spent. He was very helpful so now I just have to hope the ticket comes and it’s trouble free”
